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Frequently asked questions

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Personal

Account

Open an account and become a member Daily limit, holding funds and authorized transit Get ready for moving day

Fraud / Security

Victim of fraud – What you should do How to protect yourself Frequently asked questions about debit and credit card fraud Use antivirus software Report a lost or stolen card Use a firewall Validate the authenticity of e-mail Debit cards and security Update your computer Clear your browser’s cache memory Frequently asked questions about identity theft Frequently asked questions about cheque fraud

Credit card or cheque fraud

Frequently asked questions about debit and credit card fraud Report a lost or stolen card Debit cards and security

Computer Security

How to protect yourself Use antivirus software Use a firewall Validate the authenticity of e-mail Update your computer Clear your browser’s cache memory

Mobile Services

Google Pay – How do I use it?Apple Pay – How to use it?Apple Pay – Frequently asked questions TOUCH ID How mobile deposit works?

Security

ATM

Find a surcharge-free ATM (ding free®)ATM – Features Transaction processing days ATM Money Transfers Direct Deposit

Cheques

Holding funds Void Cheque

Insurance

Travel Insurance – In Case Of Emergency

Retirement and succession

RRSPs – Frequently asked questions All about taxes at retirement Annuities – Frequently asked questions Estate settlement – Frequently asked questions

Other Subjects

Information required for International Money Transfers

Allia

What’s an identification tablet?How will the identification tablet be useful?Is the identification tablet the only way to identify myself?Why did the Caisse decide to use the identification tablet?Will my existing Interac e-Transfer contact list be transferred into Allia?Will I have to create a new profile to send an Interac e-Transfer from Allia?How to activate my new debit card?What are the eTransfer limits?Is this new debit card that I received by mail is legit?What is the standard password format for Allia?How do I access my transactional statement for October?What will happen to my account transactions during the interruption?

Allia and new debit card

Will my existing Interac e-Transfer contact list be transferred into Allia?Will I have to create a new profile to send an Interac e-Transfer from Allia?How to activate my new debit card?What are the eTransfer limits?Is this new debit card that I received by mail is legit?What is the standard password format for Allia?How do I access my transactional statement for October?Will my bill payments and recurring transfers continue with Allia?When and how will it be possible to change the PIN on my new debit card?Will Allia be different from AccèsD?Will the Allia platform be bilingual ?Is the members support centre for online services reliable?

Identification Tablet

What’s an identification tablet?How will the identification tablet be useful?Is the identification tablet the only way to identify myself?Why did the Caisse decide to use the identification tablet?

Businesses

What will happen if the employees direct pay deposit service occurs on Friday, October 20, during the service interruption?What will be the deadline to process an international wire transfer at a branch or online before the transition?Will businesses continue to have access to combined deposits?Will my business/organization have access to online and mobile services?As a business/organization member, will I have access to the same services and features with Allia as with AccèsD Affaires?As a business/organization, will I have access to cheque images that were cashed during the service interruption?Will it be possible for a business member to pay government taxes?Will transfers between accounts continue to be processed with Allia?As a business member, will it be possible to assign one or more employees to the business account?Will business/organization members be receiving a new debit card?Will it be possible for a business member to have access to employee payroll services, scheduled invoice payments, direct deposits and pre-authorized withdrawals?What will happen if transactions are to be processed through my business account during the service interruption?

Digital Transformation

What will happen to my account transactions during the interruption?Will my inter-caisses transactions (Caisse Alliance and Desjardins) still be possible following the IT transformation?In Allia, will my transfers be carried out automatically? Why are ATMs currently only available for withdrawals?When will Caisse Alliance services be interrupted?Will my scheduled payments and products between Caisse Alliance and Desjardins continue?Will Caisse Alliance become entirely digital?What will members need to do to ensure a smooth transition ?Why is the Caisse changing its online banking platform? (AccèsD to Allia)?Will branches and automated tellers (ATMs) be temporarily closed during the transition?

Information sources

Support services How can we remain well informed about your latest news?

Debit Card

Chip cards – Frequently asked questions

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