Caisse Alliance

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AccèsD

Online services

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Frequently asked questions

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Personal

AccèsD – 2-step verification

Account

Open an account and become a member Daily limit, holding funds and authorized transit Get ready for moving day

Fraud / Security

Victim of fraud – What you should do Security measures Report fraud How to protect yourself Frequently asked questions about debit and credit card fraud Use antivirus software Report a lost or stolen card Frequently asked questions about phishing Use a firewall Frequently asked questions about computer virus fraud Validate the authenticity of e-mail Chip cards and security

Credit card or cheque fraud

Frequently asked questions about debit and credit card fraud Report a lost or stolen card Chip cards and security

Computer Security

How to protect yourself Use antivirus software Frequently asked questions about phishing Use a firewall Frequently asked questions about computer virus fraud Validate the authenticity of e-mail Update your computer Clear your browser’s cache memory Choose a good password for AccèsD

AccèsD

AccèsD – 2-step verification Improving the security of your account with a code Account Statements and Online Documents – How to register Epost – Frequently Asked Questions What is a stop payment?AccèsD Internet – How much does it cost?Common Features – Frequently Asked Questions Technical Support Money Transfers (between individuals)How to register for AccèsD?Bill payments AccèsD Internet – How to Contact your caisse?

Starting with AccèsD

AccèsD – 2-step verification AccèsD Internet – How much does it cost?How to register for AccèsD?AccèsD and AccèsD Affaires log-on procedure Logging on to AccèsD and AccèsD Affaires – FAQ

Money Transfers

Money Transfers (between individuals)What you need, to make an inter-institution transfer?International Money Transfers – How it works?Interac e-transfers – How it works

Bill payment

Epost – Frequently Asked Questions Bill payments Bill Payment History Update your AccèsD bill file

Other Current Features

Account Statements and Online Documents – How to register What is a stop payment?Common Features – Frequently Asked Questions AccèsD Internet – How to Contact your caisse?Search for a Transaction How to select a plan How to register for the Alert service?Nickname Your Accounts

Security

Improving the security of your account with a code

Technical Support

Technical Support Procedure to enable JavaScript Procedure to enable cookies Required Equipment to use AccèsD

Mobile Services

Android Pay – How do I use it?Apple Pay – How to use it?Apple Pay – Frequently asked questions TOUCH ID How mobile deposit works?Hop ‘n S@ve – Frequently asked questions

ATM

ATM – Features Transaction processing days ATM Money Transfers Direct Deposit Transaction Code Definitions

Cheques

Holding funds Void Cheque

Insurance

Travel Insurance – How to claim?Travel Insurance – In Case Of Emergency Loan Insurance – Making a claim

Retirement and succession

RRSPs – Frequently asked questions All about taxes at retirement Annuities – Frequently asked questions Estate settlement – Frequently asked questions

Other Subjects

Information required for International Money Transfers

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