Caisse Alliance

Online services

Login

Login

Login

Credit Card

Login

AccèsD

Online services

Login

Login

Login

Credit Card

Login

Online services

Login

Login

Login

Credit Card

Login

Frequently asked questions

Need help?

Personal

Account

Open an account and become a member Daily limit, holding funds and authorized transit Get ready for moving day

Fraud / Security

Security section in AccèsD Victim of fraud – What you should do Security measures Report fraud How to protect yourself Frequently asked questions about debit and credit card fraud Use antivirus software Report a lost or stolen card Frequently asked questions about phishing Use a firewall Frequently asked questions about computer virus fraud Validate the authenticity of e-mail

Credit card or cheque fraud

Frequently asked questions about debit and credit card fraud Report a lost or stolen card Chip cards and security

Computer Security

Security section in AccèsD How to protect yourself Use antivirus software Frequently asked questions about phishing Use a firewall Frequently asked questions about computer virus fraud Validate the authenticity of e-mail Update your computer Clear your browser’s cache memory Choose a good password for AccèsD

AccèsD

Security section in AccèsD AccèsD – 2-step verification Improving the security of your account with a code Account Statements and Online Documents – How to register Epost – Frequently Asked Questions What is a stop payment?AccèsD Internet – How much does it cost?Common Features – Frequently Asked Questions Technical Support Money Transfers (between individuals)How to register for AccèsD?Bill payments

Starting with AccèsD

AccèsD – 2-step verification AccèsD Internet – How much does it cost?How to register for AccèsD?AccèsD and AccèsD Affaires log-on procedure Logging on to AccèsD and AccèsD Affaires – FAQ

Money Transfers

Money Transfers (between individuals)What you need, to make an inter-institution transfer?International Money Transfers – How it works?Interac e-transfers – How it works

Bill payment

Epost – Frequently Asked Questions Bill payments Bill Payment History Update your AccèsD bill file

Other Current Features

Account Statements and Online Documents – How to register What is a stop payment?Common Features – Frequently Asked Questions AccèsD Internet – How to Contact your caisse?Search for a Transaction How to select a plan How to register for the Alert service?Nickname Your Accounts

Security

Security section in AccèsD Improving the security of your account with a code

Technical Support

Technical Support Procedure to enable JavaScript Procedure to enable cookies Required Equipment to use AccèsD

Mobile Services

Android Pay – How do I use it?Apple Pay – How to use it?Apple Pay – Frequently asked questions TOUCH ID How mobile deposit works?Hop ‘n S@ve – Frequently asked questions

ATM

Find a surcharge-free ATM (ding free®)ATM – Features Transaction processing days ATM Money Transfers Direct Deposit Transaction Code Definitions

Cheques

Holding funds Void Cheque

Insurance

Travel Insurance – How to claim?Travel Insurance – In Case Of Emergency Loan Insurance – Making a claim

Retirement and succession

RRSPs – Frequently asked questions All about taxes at retirement Annuities – Frequently asked questions Estate settlement – Frequently asked questions

Other Subjects

Information required for International Money Transfers

Access Card

Access Card, PIN et Flash Interac (FAQ)Chip cards – Frequently asked questions

Back