To ensure that the dissatisfaction or complaint is handled quickly and efficiently, there are three ways to proceed:
In order to better serve you, a member of our staff will contact you within 2 business days of filing your complaint. If for any reason, this time frame is insufficient to resolve your complaint, we will contact you.
If you are not satisfied with the response, you can escalate your complaint to :
Attention: Privacy Officer
1870 bond St,
North Bay, On
1 888 404-2246
If Caisse Alliance has not ultimately resolved your issue, you may wish to contact the Financial Services Regulatory Authority of Ontario (FSRA).