Need assistance?

• Have you visited our frequently asked question section? Click here.
• Report a lost or stolen debit card: During business hours, contact one of our branches, call 1 888 404-2246 or email support@caisse.coop. After business hours only, call 1 866 985-2529.
• Report debit card fraud: 1 833 622-1631
• Report lost, stolen or fraudulent credit card transactions: 1 855 341-4643
• Support with Allia: During business hours, contact one of our branches, call 1 888 404-2246 or email support@caisse.coop. After business hours only: call 1 866 985-2529.

At Caisse Alliance, we are human, available and connected. That’s why member complaints are taken seriously.

Do you have a complaint?

To ensure that the dissatisfaction or complaint is handled quickly and efficiently, there are three ways to proceed:

• By phone: 1-833-436-1066;
• By email: solutions@caisse.coop;
• On our website by filling out the form below.

In order to better serve you, a member of our staff will contact you within 2 business days of filing your complaint. If for any reason, this time frame is insufficient to resolve your complaint, we will contact you.

If you are not satisfied with the response, you can escalate your complaint to :

Caisse Alliance
Attention: Vice-President Member Experience
1870 bond St,
North Bay, On
P1B 4V6
1 888 404-2246

If Caisse Alliance has not ultimately resolved your issue, you may wish to contact the Financial Services Regulatory Authority of Ontario (FSRA).

www.fsrao.ca

Financial Services Regulatory Authority of Ontario (FSRA)
5160 Yonge Street, 16th floor
Toronto, Ontario M2N 6L9
Phone: 1-800-668-0128 (toll-free)
Email: contactcentre@fsrao.ca