National Do Not Call List (DNCL) – Information for Caisse populaire members and clients

On September 30, 2008, the Canadian Radio-television and Telecommunications Commission (CRTC) launched the National Do Not Call List. The purpose of this list is to reduce the number of unwanted telemarketing calls and faxes Canadians receive*.

In order to respect the choice of its members and clients, the Caisse populaire has taken all necessary steps to ensure its internal rules comply with the new National DNCL rules.

The Caisse populaire component you do not have a business relationship with

If you no longer wish to receive telemarketing calls from the Caisse populaire components you do not have a business relationship with**, you can register your home phone, cellular and fax numbers on the National DNCL:

• phone at 1-866-580-3625; or
• online at http://www.LNNTE-DNCL.gc.ca.

Your registration will be valid for 3 years.

The Caisse populaire components you have a business relationship with

If you wish to be removed from any marketing communications, contact your Caisse populaire.

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Authorized calls

Under the new rules, market research and service calls are not considered telemarketing calls, which means our components may contact you by phone:

• for administrative purposes related to the management of your accounts; or
• to discuss the renewal of a financial product of which you are the holder.

Processing period

Consistent with the new rules, your exclusion request will be processed within a maximum of 31 days, which is necessary to update our systems. Therefore, you could receive telemarketing calls during this period. We apologize should this happen.

For more information, visit the CRTC site

* Businesses that receive telemarketing calls and faxes are exempt from the National DNCL rules.