Frequently asked questions
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Allia
Explore Our Demos
Learn about some of our digital banking options for a quick and easy way to help you better understand what you can do digitally at Caisse Alliance. Please note that some of the functionalities displayed in the demos are not yet available. Â
About Allia
For my loan, is the insurance premium added to the interest rate in Allia?How can I download the Allia mobile app?Are there any fees associated with Interac e-Transfers?I don’t have a debit card, and I can’t sign in to Allia, what should I do?My Allia app is in French, I would like to have it in English. How can I switch languages?What does the Allia online banking platform offer?Security in Allia
Signing in to Allia
What is biometric authentication?What is the two-factor authentication?I received a temporary password to sign in to Allia. How much time do I have before it expires?I want to login to Allia, but I’m having trouble connecting to caissealliance.com. What can I do?How can I download the Allia mobile app?Signing in to Allia for the first timeI am trying to login to Allia with my debit card, but it doesn’t work, what should I do?What is the standard password format for Allia?I’m an Eastlink customer or of an Internet provider offering the eero router and I’m having trouble logging in. What to do?Do you offer support to help members sign in to Allia and navigate through it?
Doing your online banking with Allia
Did Interact refresh its notification e-mails?I’m requested to do a mandatory update of my mobile app, what should I expect?How do I reset my password in Allia?When viewing my account in Allia, is it possible to display more than the transactions from the last 30 days?How does mobile cheque deposit work?Is imaging of my cashed cheques available within 24 hours?How do I activate Autodeposit in Allia?In Allia, is my line of credit combined with my account?Can I access my account history in Allia?What should I do if I can’t find my supplier in the list of suppliers to make my bill payments in Allia?Do I need to create a new profile for Interac e-Transfer if I’m a new user of Allia?Do I need to create a new Interac e-Transfer contact list if I’m a new user of Allia?What are the e-Transfer limits?When should I expect my transactional statements?Is the Interac sign-in service for My CRA Account (individual and/or business) available with Caisse Alliance?
Debit card
I’m trying to make an online purchase with my debit Mastercard, but it doesn’t work. Why?The contactless payment feature is enabled on my new debit Mastercard, but I don’t want it. How can it be disabled?My new debit card doesn’t work, what should I do?Do I need to use my debit card at least once in store or at the counter before I can sign up for Allia?Why is my old white and green debit card not working?Do I need to use my debit card at least once in-store or at the ATM before I can make an online purchase?I received a new debit Mastercard for the first time, but I don’t have a PIN, what should I do?Are there any fees associated with using the Debit Mastercard?How do I activate my new debit card?How can I change the PIN on my new debit card?What does the Debit Mastercard offer?Debit card protectionCard expiration date
Businesses
Is QuickBooks compatible with Allia?Is imaging of my cashed cheques available within 24 hours?How do I file or remit payments to the Canada Revenue Agency in Allia?How can I make my WSIB payments?How can I make my Employer Health Tax payments (EHT)?As a business/organization, do I have access to cheque images that were cashed during the service interruption?Does my business/organization have access to online and mobile services?Is it possible for a business member to have access to employee payroll services, scheduled invoice payments, direct deposits and pre-authorized withdrawals?Is it possible for a business member to pay government taxes in Allia?As a business member, is it possible to assign one or more employees to the business account?Does my business/organization keep the same account number?Is technical support offered to business/organization members?
Digital transformation
Do I have to call or visit my original branch to obtain services from Caisse Alliance?I regularly receive wire transfers in my account. Will I still receive these automatically or do I need to change my banking information?Will Caisse Alliance become entirely digital?Are my inter-caisses transactions (Caisse Alliance and Desjardins) still possible?Is the telephone banking service available at Caisse Alliance?When should I expect my transactional statements?Did my account number change?
ATM
I only see two accounts at the ATM, I’d like to see all my accounts. What to do?How do I change my PIN at the ATM?The ATM is in French. How do I change the display language to English?
Identification tablet
What’s an identification tablet?How is the identification tablet useful?Is the identification tablet the only way to identify myself?Why did the Caisse decide to use the identification tablet?