Frequently asked questions
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Allia
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Learn about some of our digital banking options for a quick and easy way to help you better understand what you can do digitally at Caisse Alliance.
About Allia
I notice that the interest rate displayed in Allia is different from the rate that was displayed in the previous platform, is this normal?How can I download the new Allia mobile application?Are there any fees associated with Interac e-Transfers?I haven’t received a debit card, and I can’t sign in to Allia, what should I do?My Allia app is in French, I would like to have it in English. How can I switch languages?What are the benefits of the new transactional platform, Allia?Is Allia different from AccèsD?Since when is it possible to login to Allia?Is Allia user-friendly?
Signing in to Allia
I want to login to Allia, but I’m having trouble connecting to caissealliance.com. What can I do?I am trying to sign in to my mobile app or the AccèsD online platform with my new debit card and it doesn’t work, why?Signing in to Allia for the first timeI am trying to login to Allia with my new debit card, but it doesn’t work, what should I do?What is the standard password format for Allia?Do I absolutely need to sign in to Allia on Monday, October 23?I was an AccèsD user, I don’t have a debit card and I would like to connect to Allia. How do I proceed?I’m an Eastlink customer or of an Internet provider offering the eero router and I’m having trouble logging in. What to do?Do you offer support to help members sign in to Allia and navigate through it?
Doing your online banking with Allia
How does mobile cheque deposit work?Is imaging of my cashed cheques available within 24 hours?How do I activate Autodeposit in Allia?In Allia, is my line of credit displayed differently in my account than it was before?I can no longer see my account history when I sign in to Allia, why?I can’t find my supplier in the list of suppliers in Allia to make my bill payments, what should I do?Why did the Caisse change its online banking platform?Do I need to create a new profile for Interac e-Transfer in Allia?Do I need to create a new Interac e-Transfer contact list in Allia?What are the e-Transfer limits?When and how will I be able to access my transactional statement for October?When have the transactions that occurred during the interruption been processed?Are my bill payments and recurring transfers still scheduled in Allia?Will the Interac sign-in service for My CRA Account (individual and/or business) be available soon in Allia?Can I expect my recurring transfers between accounts to continue in Allia? Do members have access to their transaction history (prior to October 19) in Allia?Are my automatic payments and recurring direct deposits scheduled in Allia?
Debit card
I’m trying to make an online purchase with my debit Mastercard, but it doesn’t work. Why?The contactless payment feature is enabled on my new debit Mastercard, but I don’t want it. How can it be disabled?I’m trying to use my debit card with my old 5-digit PIN, but it doesn’t work, what should I do?My new debit card doesn’t work, what should I do?Do I need to use my debit card at least once in store or at the counter before I can sign up for Allia?Why is my old white and green debit card not working?Do I need to use my debit card at least once in-store or at the ATM before I can make an online purchase?I received my debit card, but I don’t have my PIN, what should I do?Are there any fees associated with using the Debit Mastercard?I did not receive a new debit card, what can I do?Is the communication pertaining to my new debit card and PIN available in English?How do I activate my new debit card?Is the new debit Mastercard that I received by mail legit?How can I change the PIN on my new debit card?Does the Caisse offer a debit-credit card?Debit card protectionCard expiration date
Businesses
Is QuickBooks compatible with Allia?Is imaging of my cashed cheques available within 24 hours?How do I file or remit payments to the Canada Revenue Agency in Allia?How can I make my WSIB payments?How can I make my Employer Health Tax payments (EHT)?I am trying to sign in to Allia with my green and white debit card, but it doesn’t work, what should I do?As a business/organization, do I have access to cheque images that were cashed during the service interruption?What was the deadline to process a national/international wire transfer before the IT transition?Are transfers between accounts still scheduled in Allia?Do businesses still have access to the combined deposit service?Does my business/organization have access to online and mobile services?Is it possible for a business member to have access to employee payroll services, scheduled invoice payments, direct deposits and pre-authorized withdrawals?Is it possible for a business member to pay government taxes in Allia?What happened to the transactions that were scheduled in my business account during the service interruption?As a business member, is it possible to assign one or more employees to the business account?Did business/organization members receive a new debit card?Does my business/organization keep the same account number?Is technical support offered to business/organization members?
Digital transformation
A $2 fee was applied to my account to cover the cost of the paper transactional statement, but I receive virtual statements. What should I do?I received a message from Equifax, what should I do?Do I have to call or visit my original branch to obtain services from Caisse Alliance?I regularly receive wire transfers in my account. Will I still receive these automatically or do I need to change my banking information?Will Caisse Alliance become entirely digital?What are the new IT systems bringing to members?Is the letter pertaining to the IT Transition that was sent to members available in English?What will members need to do to ensure a smooth transition ?Will my scheduled payments and products between Caisse Alliance and Desjardins continue?Will my scheduled payments between my accounts and products at Caisse Alliance and Desjardins continue?Are my inter-caisses transactions (Caisse Alliance and Desjardins) still possible?Is the telephone banking service available at Caisse Alliance?When and how will I be able to access my transactional statement for October?Did my account number change?What happens with incoming or outgoing Interac eTransfers sent prior to the service interruption?
ATM
I only see two accounts at the ATM, I’d like to see all my accounts. What to do?How do I change my PIN at the ATM?The ATM is in French. How do I change the display language to English?
Identification tablet
What’s an identification tablet?How is the identification tablet useful?Is the identification tablet the only way to identify myself?Why did the Caisse decide to use the identification tablet?