Security | Caisse Alliance

Every precaution has been taken to ensure that information concerning you and transmitted to us whenever you use secured areas of the caissealliance.com site or such as transactional services, online application forms, and e-mail registration forms, is protected against error, loss or unauthorized access.

Despite these precautions, you must implement the personal security measures recommended on this site in order to maintain optimal protection when you surf the site or any other Internet site.

Online transactional services

The rules governing our online transactional services reflect the highest standards of the financial industry and comply with the Act Respecting the Protection of Personal Information in the Private Sector.

Click here for more details on the protection of personal information on caissealliance.com.

All transactions conducted as part of our online transactional services are encrypted during secure-environment sessions to protect the confidentiality of data exchanged between Caisse populaire Alliance limitée mainframe and the browser used with your computer. That’s why Allia services are only accessible if you use the most recent versions of Microsoft Edge, Mozilla Firefox and Safari that support the SSL2, 128-bit protocol.

Find out how to update your browsers.

SSL is an acronym that refers to Secure Sockets Layer, the protocol that permits authentication and data encryption between a Web server and browser. It provides a secure channel for the exchange of data that can only be decoded by authorized persons.

Firewall

Access to caissealliance.com is controlled by a firewall. A firewall is a security mechanism that filters attempts to access an Internet in order to head off any unauthorized attempts or intrusions.

Online applications

Once completed, the online forms you submit to obtain a financial product or service or to receive customized e-mail are stored on the server located at https://caissealliance.com/. This means the forms are secure and no data they contain can be intercepted by a third party.

Moreover, when you request products offered by our subsidiaries other than a caisse, your applications are forwarded by means of a secured link to the subsidiaries’ servers. As a result, regardless of the subsidiary to whom the forms are forwarded, no data they contain can be intercepted by a third party.

Personal security measures

I- General precautions

Security icon

Be sure you always surf in a secure environment when transmitting confidential data. When you don’t see a security icon (closed padlock) displayed on your PC or wireless device (if the latter offers this functionality), or when you notice an open padlock, this means the security of any data transmission cannot be guaranteed and could be intercepted by a third party.

The location of the security icon varies according to the browser.

Explorer browsers display the security icon in the status bar on the lower right hand side of the screen.

Mozilla Firefox browsers display a closed padlock in the status bar on the lower right hand side of the screen.

Safari browsers display a padlock icon in the upper right hand side of the screen.

Once you’ve located the padlock, click on it to display the certificate attesting to the site’s security. On it you should be able to find the site’s owner (e.g.: ) as well as the certificate validity period.

e-mail

Although e-mail messages you send from the Contact us section of caissealliance.com, the “Send us an e-mail” section of AccèD or from elsewhere in Websites are secure, it is important not to include any personal or confidential information in such messages as a precautionary security measure.

Caisse populaire Alliance limitée cannot be held liable for any damages resulting from the interception, loss or modification of any e-mail message you send using these sections.

II -Specific security precautions when using Allia service

Passwords

The first time you use Allia service, choose a password to replace the one you were assigned initially. You will therefore be the only one to know this password.
Select a password that is easy to remember. For Allia, the password will comprise between 6 and 12 characters, the first 3 of which must be numbers. The remaining characters must include at least 1 letter. For Allia, the password must have a minimum of 6 characters, including at least 1 letter and 1 number.
Avoid sequences that are too obvious (e.g.: 1,2,3) or passwords based on personal data. And never use part of your credit card PIN number.
Never disclose your password to anyone else.
Don’t save your password in your computer’s memory.
Don’t write your password down on a piece of paper.
Finally, to ensure maximum security, change your password on a regular basis.

2-Step verification

2-step verification means providing 2 types of information to confirm your identity. By turning this feature on, you’re adding a step that provides an extra layer of security when logging in to Allia.

It’s simple: once you’ve entered your password on Allia, a single-use security code will be sent to you by notification from the mobile app or by text message. You’ll have to enter the code to log in to your account.

2-step verification is available to both personal and business members.

Click here for more information.

Biometric Authentication

Biometrics refers to the measurement and use of your unique body characteristics (e.g. fingerprints, retinas, facial structure, speech, or vein patterns). For example, you can use your fingerprint as a form of authentication to unlock your mobile device. If using your biometrics for authentication, we recommend using them with a password or PIN for an added layer of protection (i.e. multi-factor authentication ). Biometrics come with advantages and disadvantages, as well as security vulnerabilities that are outlined in this document.

Terminating a session

It is important to terminate your session once you’ve finished using Allia, whenever you must momentarily step away from your computer workstation, or else when you leave your wireless device unattended.

To end a session securely, you must click on Log off, clear your cache memory and close your browser.

This security procedure is particularly important if the computer from which you conduct your transactions is shared with other users.

Log off
We recommend you terminate your session by clicking the Log off button that is located in the upper right corner of the screen. In Allia, you must also respond to a second prompt, confirming your intention to log off.
Clear cache memory
Cache memory is a temporary memory in your computer or wireless device used to locally store information that you accessed during a session. When you need to retrieve this information, your computer or wireless device gets it from the cache memory rather than from main memory where it was originally stored. Cache memory thus speeds up the retrieval and display time for information you consult while browsing
At the end of your Allia session, you could therefore have personal financial data in your computer or wireless device cache memory. To protect the confidentiality of such information, make sure that you clear the cache memory at the end of each session.
Clear your browser’s cache memory
Close the browser.
Closing the browser is the simplest and most secure way of terminating your session as it deletes stored information, which ensures that your data cannot be accessed.