Apple Pay – Frequently asked questions

Apple Pay – Frequently asked questions

Questions? We have the answers.

Q. Is Apple Pay secure?

A. Yes. Apple Pay is as safe as using an Access Card. If your card is lost or stolen, you can deactivate card payments by logging on to iCloud.com or by calling a Caisse advisor.

Your Access Card purchases through Apple Pay are protected against fraudulent activities.

  • Your Access Card details are never shared by Apple or the merchant.
  • When you make a purchase, Apple Pay uses a device-specific number and unique transaction code. So your Access Card number is never stored on your device or our servers, and when you pay, your card details are never shared with merchants.

Only your Touch ID fingerprint or device transaction code can authorize payment.

Learn more about Touch ID

Q. How can I add my card to Apple Pay?

A. You can add your Access Card to Apple Pay in 3 simple steps.

On your iPhone:

  1. Ouvrir l’application Wallet.
  2. Toucher le symbole (+) qui se trouve dans le coin supérieur droit.
  3. Ajouter votre carte en utilisant l’appareil photo iSight ou en entrant manuellement les renseignements sur votre carte.

On an Apple Watch:

  1. Open the Apple Watch app on your iPhone
  2. Select Wallet and Apple Pay and tap Add Debit Card.
  3. Add a card using iSight or by manually entering your card information.

On your iPad:

  1. Go to Settings.
  2. Tap Add Debit Card.
  3. Add a card using iSight or by manually entering your card information.

Q. How can I set my Access Card as the default card in Apple Pay?

A. The first card added to Apple pay will be automatically set up as the default card. You can set up your Access Card as the default card in Apple Pay by doing the following:

  • Open Wallet, then tap and swipe the Access card to the top.


  •    Go to Settings, and select Wallet and Apple Pay. Tap Default Card, and choose the Access card.

Keep in mind that selecting a default card does not prevent you from using another card in Apple Pay when making a purchase.

Q. What should I do if my mobile device is lost or stolen?

A. If you believe that your Access Card information used with Apple Pay have been stolen or compromised in any way, you must immediately contact a Caisse advisor.

You can also use the Find my iPhone app on another Apple device to temporarily or permanently suspend your card from Apple Pay. You can also remove your card from Apple Pay. Go to Settings, and select Wallet and Apple Pay. Select a card and tap Remove Card.

You can also go to www.icloud.com/settings and follow the on-screen instructions to suspend or delete your cards.

Q. What if I lose my card?

A. Contact a Caisse advisor immediately to report a lost or stolen card. We’ll see to it that a new card is issued right away.

Information and support for members after business hours

  • Personal : 1 866 779-COOP  (1 866 779-2667)
  • Buisness : 1 866 844-2427

Monday to Friday: 4 p.m. to 9 p.m.

Saturday and Sunday: 8 a.m. to 8 p.m.

Need help?

For questions about Apple Pay, go to http://www.apple.com/ca/apple-pay/or call a Caisse advisor.

TM Apple Pay is a registered trademark of Apple, Inc.
TM Trademark of Interac Inc. Used under license.

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