A. The Access Card is your debit card. You get it when you open an account at Caisse populaire Alliance. You use it to identify yourself at the teller counter, when you’re using an ATM, and to make direct payments in stores. Your card number is also your username for logging on to AccèsD Internet, AccèsD Telephone and AccèsD Mobile.
A. We will automatically mail a new Access Card to the address we have on file for you, around 1 or 2 months before your current card expires. Your Access Card is valid until the last day of the month it expires, which is written on the front of your card.
If you did not receive your new Access Card, please call your service centre.
A. Contact a caisse advisor immediately to report a lost or stolen card. We’ll see to it that a new card is issued right away.
Information and support for members after business hours
Monday to Friday: 4 p.m. to 9 p.m.
Saturday and Sunday: 8 a.m. to 8 p.m.
A. Your Personal Identification Number (PIN) is the number you enter when using your Access Card. It’s the equivalent of an electronic signature.
A. Choose a PIN that only you could know. If you use information like your address, phone number or birthday, a criminal might be able to figure it out. You should change your PIN right away if you think someone might have learned it.
A. If you forget your PIN, you will need to go to your branch. Don’t forget to bring 2 valid pieces of ID; at least one of them needs to have a photo and a signature. For security reasons, we can’t give you a new PIN by phone or email.
A. For security reasons, your card will be blocked if you enter your PIN incorrectly 3 times in a row. To reactivate your card, you’ll have to go to one of our branches with 2 valid pieces of ID, at least one of which with a photo and signature. If you can’t get to a caisse, contact us for a replacement card.
If you enter the wrong birth date 3 times, you’ll need to go to your branch to reactivate your card.
A. Yes! You can use your Access Card at any PLUS network ATM. This network is the equivalent of Canada’s Interac network. It can accept PINs that are between 4 and 13 digits long, so you should enter your 5-digit PIN like you do here. These ATMs aren’t free to use; you’ll be charged $3 each time you use one in North America, and $5 if you’re using it anywhere else. The owner of the ATM you’re making your withdrawal from might also charge additional fees.
You should always plan an alternative way to get local currency while you’re travelling. Your branch can exchange some money for you if you let them know in advance
A. If you’re planning a trip, you don’t need to contact the Caisse if you’re planning to use your Access Card (debit card) while you travel.
To learn more, see Go on a trip.
A. You can have several cards linked to the same account. However, you will be charged a fee, and will need to wait for the additional cards to be delivered to you.
A. No. You will need to request your Access Card in person. Go to one of our branches. You’ll need to have your parent or legal guardian with you and bring valid ID.
A. Yes. The language on your card (French or English) is determined by the language choice we have on file for you. You need to contact your branch if you want to change your language preference and get a new card.
A. You will need to contact us. This is to protect your account. The card you left behind might need to be destroyed. If that’s the case, or if the card can’t be found, we’ll send you a new card.
A. Interac® Debit contactless payments are the technology that lets you use your debit card to make contactless payments for smaller purchases. This means you don’t need to insert your card into the payment terminal or enter your PIN.
A. It’s easy!
A. When you use Interac® Debit contactless payments, the chequing account linked to your Access Card is automatically chosen.
A. Interac® Debit contactless payments works for purchases up to $250.
A.Yes, it’s a secure system. If your card is lost or stolen, you should still contact our customer service team as soon as possible, just like you would for any other card.
Transactions made with Interac® Debit contactless payments are protected by Interac’s Zero Liability Policy. This means you aren’t responsible for unauthorized transactions made to your card.
The Caisse has a fraud prevention service working to protect you. Contactless transactions are protected by chip technology and transaction limits are set up to reduce the risk of fraud if your card is lost or stolen.
A. Yes. To increase security for your card and this feature, you might occasionally have to insert your card and enter your PIN to complete a transaction. There is also a cumulative limit. After you have reached a total spend of $500, you will need to enter your chip and PIN. This will reset your Interac® Debit contactless payments limit.
A. No. There are no additional fees for using Interac® Debit contactless payments. These transactions are included in the number of monthly transactions included with your plan.
A. Interac® Debit contactless payments will be activated the first time you use your chip card to make a transaction, after you enter your PIN on the terminal.
A. No. Interac® Debit contactless payments only works on cards issued after October 1, 2018 (this includes reissues and replacements).
A. Interac® Debit contactless payments only works on cards issued after October 1, 2018 (this includes reissues and replacements). If you want to replace your card, visit your branch.
A. Yes. There are no fees for this type of replacement.
A. No. You aren’t required to use Interac® Debit contactless payments. You can keep making purchases of any amount with your chip and your PIN. If you want to deactivate this feature, call your branch. If you ever change your mind, we can reactivate it for you any time.
A. Many businesses accept Interac® Debit contactless payments, including gas stations and restaurants. Other businesses will be added in the future. Just look for the Interac® Debit contactless payments logo, or the contactless payment logo.
A. No. Interac® Debit contactless payments only works at participating retailers in Canada.
A. Yes. Every merchant can give you a receipt for any transaction made with Interac® Debit contactless payments. The transactions will also be included on your transaction statement.