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I’m trying to make an online purchase with my debit Mastercard, but it doesn’t work. Why?

If you have a new debit Mastercard, you must use your card with your PIN before making an online purchase.

Debit Mastercard is accepted by certain international online retailers, as well as participating online retailers in Canada. Click here to view list of Canadian online retailers‎*. If you are unable to make an online purchase (e.g. airline) using your card, it’s simply because that specific retailer is not listed at this time.

* Please note that the list of participating retailers is more comprehensive than the one presented on the Mastercard website.

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