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How do I activate my new debit card?

Members received a new redesigned Caisse Alliance debit Mastercard by mail at the end of September – beginning of October 2023. Please note that you only received a new debit card if you have used your debit card at least once in the last 12 months or if you activated a replacement card that you had ordered in the last three months. No request is required on your part as we took care of everything for you! After receiving their card, members received a separate envelope by mail containing the corresponding PIN. Your new card is functional as of Monday, October 23, 2023 and will be activated when you use it for the first time at a point-of-sale terminal or at the ATM with your new PIN. For those who use the contactless payment function (Tap), it will be available when you use your card for the second time. If you wish to deactivate this function, you can do so by contacting your branch. You may then safely destroy your old Caisse Alliance debit card. You will use the number on your new debit card to sign in to Allia!    

Click here for the documentation pertaining to your new debit card and PIN.

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