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Better understand your rights as a consumer

Better understand your rights as a consumer

As a consumer, you owe it to yourself to know what your rights are.

Get informed

  • Read on the subject, do some research, ask questions.
  • Contact consumer organizations to get information.
  • Keep receipts, contracts, proofs of purchase, etc., in case you need them later.
  • Read the small print in ads and contracts.
  • Never sign anything unless you know exactly what you’re getting into. Read before you sign!
  • Make sure the business or company with which you want to do business is reputable.
  • If you put something on layaway, make sure your deposit is secure and find out if it’s refundable.
  • Ask about refund, return and cancellation policies. See the Ministry of Consumer Services.
  • Beware of companies with no fixed address or that have only have a P.O. Box for an address.
  • Beware of 1-900 telephone numbers; they charge by the minute.
  • Beware of fraudulent contests and work-at-home scams.

Did you know?

Beware of products that promise miracle results. Remember: if an offer seems too good to be true, it probably is.

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