Logging on to AccèsD and AccèsD Affaires – FAQ

Logging on to AccèsD and AccèsD Affaires – FAQ

Q. What do I do if I’ve forgotten my password?

A. Log on to AccèsD. Enter your card number and click on the Validate button. On the next page, click on Forgot your password? You’ll be prompted to answer a few questions to verify your identity.

If all information is entered correctly, you’ll be asked to select a new password.

The first time you use your new password, you’ll be prompted to validate your authentication questions.

Q. What do I do if I’ve forgotten my AccèsD Affaires password?

A. If you are the primary or secondary administrator on the account, please contact a Caisse populaire advisor or call: 1-866-844-2427 between 4:00 p.m. and 9:00 p.m. Monday to Friday and 8:00 a.m. to 8:00 p.m. on weekends.

If your user code has employee status, you must request a new password from your primary administrator.

Q. Why did the AccèsD and AccèsD Affaires log-on procedure change?

A. The new AccèsD and AccèsD Affaires log-on procedures were set up to maintain our high security standards.

When you see your personal phrase and image on the screen, you know you are on the genuine AccèsD or AccèsD Affaires site. Never enter your password if either of these elements is missing.

If you encounter difficulties, please contact a Caisse populaire advisor or call: 1-866-844-2427 between 4:00 p.m. and 9:00 p.m. Monday to Friday and 8:00 a.m. to 8:00 p.m. on weekends.

Q. How do I change my AccèsD password?

A. To change your AccèsD password, simply :

  • Log on to AccèsD with your current password.
  • Click on User filer in the upper right hand corner of the AccèsD header, and then on Change password in the left-hand menu.

If you’ve forgotten your password, you can get a new one by clicking on Forgot your password? on the AccèsD log-on page.

Q. How do I choose an AccèsD password?

A. When you register for AccèsD, you are provided with a temporary password, which you must change the first time you use the system.

Your AccèsD Internet password must be composed of 6 to 12 characters. The first 3 characters must be numbers and the rest of the password must include at least 1 letter.

To use AccèsD Telephone, simply use the first 3 digits of your AccèsD Internet password.

Find out more about choosing a password

Q. Are there times when it’s not possible to log on to AccèsD?

A. The AccèsD service is not available during the maintenance period (Sundays between 2:00 a.m. and 6:00 a.m.)

Q. How does enhanced log-on work?

A. The enhanced log-on procedure acts on 2 levels. Every time you want to log on to AccèsD or AccèsD Affaires, the system will recognize the computer you are using.

If we detect that you are trying to log on from a computer other than your usual computer, we will ask you one of your personal questions. If you answer the question correctly, we will display your image and personal phrase on the screen where you must enter your password.

The image and personal phrase you have selected when configuring your security settings will ensure that you are logged on to the genuine AccèsD or AccèsD site.

You can look up or modify your security settings through Configure security settings under User file in AccèsD or through Configure security settings under the Personalize tab in AccèsD Affaires.

Never enter your password if either of these elements is missing!

Q. Why do I have to enter my card number or user code and password on two separate pages?

A. This measure is necessary to allow the system to analyze the Internet source of the log-on page. The page displayed will be determined by the results of this analysis.

For example, if you enter your card number or user code on a computer you usually use, the password entry page which includes your image and personal phrase will be displayed. However, if you enter your card number or user code from a computer you don’t usually use, the system will ask you one of your personal questions to confirm your identity.

Never enter your password if either of these elements is missing!

You can look up or modify your security settings through Configure security settings under User file in AccèsD or through Configure security settings under the Personalize tab in AccèsD Affaires.

Q. Why are my personal questions different from those of other users?

A. The log-on system contains hundreds of questions to prevent ill-intentioned individuals from asking you all possible questions in an attempt to find yours.

You can look up or modify your security settings through Configure security settings under User file in AccèsD or through Configure security settings under the Personalize tab in AccèsD Affaires.

Q. Why am I asked the personal questions I selected on AccèsD or AccèsD Affaires?

A. If you log on to AccèsD or AccèsD Affaires from a computer you don’t normally use, we will ask you 1 of the 3 personal questions you selected when configuring your security settings.

You will be asked a challenge question every time you try to log on to AccèsD or AccèsD Affaires from a computer you don’t normally use. And because you’re the only one to know the answer to your personal question, unauthorized attempts to log on will be prevented.

You can look up or modify your security settings through Configure security settings under User file in AccèsD or through Configure security settings under the Personalize tab in AccèsD Affaires.

Q. Will my personal questions and answers be used for something other than identification purposes?

A. No. The personal questions you select when configuring your security settings to use AccèsD or AccèsD Affaires will be used only to confirm your identity when you log on to AccèsD or AccèsD Affaires from a computer deemed non-usual. The system  will only ask your personal questions when you’re logging on to the genuine AccèsD site or AccèsD Affaires site and never by email, phone, mail, fax or other.

You can look up or modify your security settings through Configure security settings under User file in AccèsD or through Configure security settings under the Personalize tab in AccèsD Affaires.

Q. What happens if I answer one of my personal questions incorrectly?

A. Questions are developed to minimize the chances of forgetting the answers because they all refer to personal events that took place at a specific time in your life. A sophisticated recognition mechanism is implemented to minimize the number of common errors that can happen when you enter your answer.

For example, the system would consider “Saint-Paul”, “St-Paul” and “St. Paul” as equivalent answers.

However, if you do not answer a question correctly after several tries, your AccèsD password or AccèsD Affaires user code will be suspended as a precaution. You will then have to contact us to reactivate your access.

Q. Can I log on to AccèsD and AccèsD Affaires from several computers?

A. Yes, you can use several computers that will be part of your log on habits. The system might ask you a personal question when you’re using a non-usual computer.

Q. Can several AccèsD or AccèsD Affaires users log on from the same computer?

A. Yes. Log-on habits are related to the AccèsD card number or AccèsD Affaires user code rather than the computer. Therefore, your personal computer could be your usual log-on source and be a non-usual log-on source for a friend using your computer for the first time. In such case, we might ask your friend one of his personal questions in order to verify his identity.

Q. How does the system recognize which computers I usually use to log on?

A. When you sign up for this service, a cookie that corresponds to a unique and recorded number is used to identify the computer used. Afterwards, whenever you try to log on to AccèsD or AccèsD Affaires, our Web browser will use this file and other elements to ensure that this is your computer. The cookie installed on your computer does not contain any personal data and can only be recognized by the AccèsD system or AccèsD Affaires system.

The system will ask you one of your personal questions if it cannot recognize your computer.

Q. Could the system ask me a personal question even if I’m using one of my usual computers to log on to AccèsD or AccèsD Affaires?

A. Yes, it could happen if, for example, you delete your cookies, install a new browser or if you move and change Internet service provider. We might want you to confirm your identity even if you’re logging on from your personal computer.

You can look up or modify your security settings through Configure security settings under User file in AccèsD or through Configure security settings under the Personalize tab in AccèsD Affaires.

Q. What happens if another person uses one of my usual computers? Could that person have access to my data?

A. No. You always need your card number or user code and password to log on to AccèsD or AccèsD Affaires. Someone else using one of your usual computers doesn’t jeopardize the security of your data in any way.

However, if you believe someone has uncovered your AccèsD or AccèsD Affaires password, immediately click on User file in AccèsD or the Personalize tab in AccèsD Affaires to change it.

Q. How do I change my AccèsD or AccèsD Affaires image, personal phrase and questions?

A. You can modify your security settings through Configure security settings under User file in AccèsD or through Configure security settings under the Personalize tab in AccèsD Affaires.

Q. Which Web browsers are supported by the new AccèsD and AccèsD Affaires log-on system?

A. See the list of supported browsers.

Find out more about the AccèsD and AccèsD Affaires log-on procedure

For more information, see How to protect yourself

Q. Do I have to install any new software to log on to AccèsD or AccèsD Affaires?

A. No software installation is required.

Q. Does the AccèsD and AccèsD Affaires log-on procedure replace other security software?

A. No. These measures increase the level of protection of your personal information available in AccèsD and AccèsD Affaires, but do not replace other security software (e.g., antivirus software, spyware).

Q. How do I sign up for AccèsD transactional services?

A. To sign up for AccèsD Internet or AccèsD Telephone services, you must first:

Q. How do I sign up for the AccèsD Affaires service?

A. To sign up for AccèsD Affaires service, you must first:

If you already meet these conditions, see the AccèsD Affaires registration page.

To become a member or open a business account, make an appointment with one of our advisors.