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Website Security on Mobile Devices

The Caisse populaire transaction sites optimized for mobile devices that require authentication are secure. They also offer the same security and protection as full sites, such as data encryption and security questions.

L’Alliance mobile services users are protected by:

  • a firewall and intrusion detection software.
  • data encryption that protects the information sent on the Internet.
  • internationally-recognized security standards and practices.

Notes about InstaBalance and the Hop ‘n S@ve instant savings tool

Hop ‘n S@ve and InstaBalance are available as part of L’Alliance mobile services app. Once you set them up, you won’t have to log in again to use certain features and get information. When setting up these tools, L’Alliance mobile services users agree to protect their mobile devices.

Smart phones and tablets: a goldmine of valuable information

Protect against unauthorized access to your personal information

  • Password protects your device and be sure to avoid using obvious codes or birth dates.
  • Activate the auto-lock feature after a short period of inactivity (max: 5 minutes).
  • Activate the remote wipe or GPS feature, if available.
  • In the event that you sell or repair your device, save your data and restore the device to its factory settings, making sure that your personal data is erased.

Protect your mobile device

  • Deactivate your wireless features, both Bluetooth and WiFi, if you don’t use them.
  • Update your system and software.
  • Download applications only from recognized companies and organizations.

The Guaranteed 100% Secure program

The Guaranteed 100% Secure program ensures that you are refunded money lost if you are a victim of fraud done online (on the Web or on your mobile device) or with your Desjardins Access Card, as long as you:

  • abide by the online services and the Desjardins Access Card terms of use
  • do not disclose your access codes, passwords or PINs to anyone and protect your personal computer equipment
  • advise us immediately if you are a victim of fraud and cooperate with us in our investigation

The Guaranteed 100% Secure program is offered at no charge to our individual and business members and clients.

Find out more

Refunds in the event of fraud
Security measures

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