Service Excellence Award… Members’ Choice!

As part of the Co-op Week in October, Caisse Alliance is organizing a Recognition Award Gala, where 8 awards will be presented to highlight the work and efforts of its employees and branches.

What is the Service Excellence Award?

The Service Excellence Award recognizes the high quality service provided by a Caisse Alliance branch.

How do I participate?

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Name of the member submitting the nomination *

Name of the branch *Select a branch locationAlbanArgyleBonfieldFauquierFieldHearstIroquois FallsKapuskasingLonglacMarkstayMattawaMatticeMoonbeamNoëlvilleNorth BayOpasatikaSmooth Rock FallsSt-CharlesSturgeon FallsTimminsVal GagnéVal RitaVernerWarrenWest Ferris

Detailed Evaluation Criteria

Rating (1 = very unsatisfactory, 5 = excellent)

Reception and Interpersonal Skills

Courtesy *

Very unsatisfactoryExcellent

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Politeness, respect, a smile, positive attitude.

Accessibility *

Very unsatisfactoryExcellent

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Ease of access to the branch

Listening and Understanding

Availability *

Very unsatisfactoryExcellent

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Staff take the time needed to address our needs.

Empathy *

Very unsatisfactoryExcellent

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Ability to understand our situation; reassuring and compassionate attitude.

Competence and expertise

Clarity of explanations *

Very unsatisfactoryExcellent

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Responses are understandable and tailored to our level of understanding.

Knowledge *

Very unsatisfactoryExcellent

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Familiarity with products, services, and procedures.

Service Efficiency

Speed *

Very unsatisfactoryExcellent

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Reasonable turnaround times; efficient handling of our request.

Reliability *

Very unsatisfactoryExcellent

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Accuracy of information and transactions; absence of errors.

Follow-up and Support

Proactivity *

Very unsatisfactoryExcellent

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

The branch anticipates our needs and offers solutions.

Personalized Follow-Up *

Very unsatisfactoryExcellent

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

We receive clear, timely follow-up tailored to our requests.

Speed submitting Support

Overall Experience

General Satisfaction *

Very unsatisfactoryExcellent

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

We feel well served, confident, and valued.

Added Value *

Very unsatisfactoryExcellent

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

The services exceeded our expectations; memorable experiences.

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