{"id":12173,"date":"2021-04-06T14:27:58","date_gmt":"2021-04-06T18:27:58","guid":{"rendered":"https:\/\/www.caissealliance.com\/?page_id=12173"},"modified":"2025-02-03T16:08:28","modified_gmt":"2025-02-03T21:08:28","slug":"solutions","status":"publish","type":"page","link":"https:\/\/www.caissealliance.com\/fr\/solutions\/","title":{"rendered":"Solutions"},"content":{"rendered":"<h2>Besoin de soutien?<\/h2>\n<ul>\n<li><strong>Avez-vous consult\u00e9 notre foire aux questions?<\/strong> <a href=\"https:\/\/www.caissealliance.com\/fr\/faq-categories\/allia\/\" target=\"_blank\" rel=\"noopener\">Cliquez ici<\/a>.<\/li>\n<li><strong>Signaler une carte de d\u00e9bit perdue ou vol\u00e9e <\/strong>: Pendant les heures d\u2019accueil, communiquez avec l\u2019un de nos <a href=\"https:\/\/www.caissealliance.com\/fr\/centres-de-services\/\" target=\"_blank\" rel=\"noopener\">centres de services<\/a>\u00a0ou envoyez un courriel \u00e0 l\u2019adresse <a href=\"mailto:support@caisse.coop\" target=\"_blank\" rel=\"noopener\">support@caisse.coop<\/a>. En tout temps, pendant ou apr\u00e8s les heures d&#8217;accueil, vous pouvez composer\u00a0le 1 888 404-2246.<\/li>\n<li><strong>Signaler un cas de fraude avec votre carte de d\u00e9bit : <\/strong>Pendant les heures d\u2019accueil, communiquez avec l\u2019un de nos <a href=\"https:\/\/www.caissealliance.com\/fr\/centres-de-services\/\" target=\"_blank\" rel=\"noopener\">centres de services<\/a>\u00a0ou envoyez un courriel \u00e0 l\u2019adresse <a href=\"mailto:support@caisse.coop\" target=\"_blank\" rel=\"noopener\">support@caisse.coop<\/a>. En tout temps, pendant ou apr\u00e8s les heures d&#8217;accueil, vous pouvez composer\u00a0le 1 888 404-2246.<\/li>\n<li><strong>Signaler la perte, le vol ou un cas de fraude avec votre carte de cr\u00e9dit<\/strong>\u00a0: 1\u00a0855\u00a0341-4643<\/li>\n<li><strong>Soutien avec Allia<\/strong> : Pendant les heures d\u2019accueil, communiquez avec l\u2019un de nos <a href=\"https:\/\/www.caissealliance.com\/fr\/centres-de-services\/\" target=\"_blank\" rel=\"noopener\">centres de services<\/a>\u00a0ou envoyez un courriel \u00e0 l\u2019adresse <a href=\"mailto:support@caisse.coop\" target=\"_blank\" rel=\"noopener\">support@caisse.coop<\/a>. En tout temps, pendant ou apr\u00e8s les heures d&#8217;accueil, vous pouvez composer\u00a0le 1 888 404-2246.<\/li>\n<\/ul>\n<h2>\u00c0 la Caisse Alliance, nous sommes humains, disponibles et branch\u00e9s. C\u2019est pourquoi nous prenons au s\u00e9rieux les insatisfactions et les plaintes de nos soci\u00e9taires.<\/h2>\n<h3>Vous avez une plainte?<\/h3>\n<p>Pour assurer le traitement rapide et efficace d\u2019une insatisfaction ou d\u2019une plainte, voici les trois fa\u00e7ons de proc\u00e9der :<\/p>\n<ul>\n<li>Par t\u00e9l\u00e9phone : 1 833 436-1066;<\/li>\n<li>Par courriel\u00a0: <a href=\"mailto:solutions@caisse.coop\">solutions@caisse.coop<\/a>;<\/li>\n<li>Sur notre site Web en remplissant le formulaire \u00e9lectronique plus bas.<\/li>\n<\/ul>\n<p>Afin de mieux vous servir, un membre de notre personnel vous contactera dans les deux jours ouvrables suivant le d\u00e9p\u00f4t de votre plainte. Si, pour une raison quelconque, ce d\u00e9lai est insuffisant pour r\u00e9soudre votre plainte, nous vous contacterons.<\/p>\n<p>Si vous n&#8217;\u00eates pas satisfait de la r\u00e9ponse, vous pouvez transmettre votre plainte \u00e0 :<\/p>\n<p><strong>Caisse Alliance<\/strong><br \/>\nAttention : Vice-pr\u00e9sidence exp\u00e9rience membres<br \/>\n1870, rue Bond<br \/>\nNorth Bay, On<br \/>\nP1B 4V6<br \/>\n1 888 404-2246<\/p>\n<p>Si Caisse Alliance n&#8217;a pas r\u00e9solu votre probl\u00e8me, vous pouvez communiquer avec l&#8217;Autorit\u00e9 ontarienne de r\u00e9glementation des services financiers (ARSF)<\/p>\n<p><a href=\"http:\/\/www.fsrao.ca\/fr\/\">www.fsrao.ca\/fr\/<\/a><\/p>\n<p><strong>Autorit\u00e9 ontarienne de r\u00e9glementation des services financiers (ARSF)<\/strong><br \/>\n5160, rue Yonge, 16e\u00a0\u00e9tage<br \/>\nToronto (Ontario) M2N\u00a06L9<br \/>\nT\u00e9l\u00e9phone:\u00a0<a href=\"tel:1-800-668-0128\">1 800 668-0128<\/a>\u00a0(sans frais)<br \/>\nCourriel\u00a0:\u00a0<a href=\"mailto:contactcentre@fsrao.ca\">contactcentre@fsrao.ca<\/a><\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f12175-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"12175\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/12173#wpcf7-f12175-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"12175\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f12175-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"limit_width\">\n\t<h3>Vos informations<br \/>\n\t<hr \/><br \/>\n<label for=\"prenom\">Pr\u00e9nom*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"prenom\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"prenom\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"prenom\" \/><\/span><br \/>\n<label for=\"nom\">Nom*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"nom\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"nom\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nom\" \/><\/span><br \/>\n<label for=\"telephone\">T\u00e9l\u00e9phone*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"telephone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" id=\"telephone\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"telephone\" \/><\/span><br \/>\n<label for=\"email\">Adresse courriel (facultatif)<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" id=\"email\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t<\/h3>\n\t<h3>D\u00e9tails de l'insatisfaction (facultatif)<br \/>\n\t<hr \/><br \/>\n\t\t<p class=\"full\"><br \/>\n<label for=\"quand\">Quand - Quand cela est-il arriv\u00e9?<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"quand\"><textarea cols=\"40\" rows=\"10\" maxlength=\"200\" class=\"wpcf7-form-control wpcf7-textarea\" id=\"quand\" aria-invalid=\"false\" name=\"quand\"><\/textarea><\/span><label>Limite de caract\u00e8res : <span class=\"wpcf7-character-count down\" data-target-name=\"quand\" data-starting-value=\"200\" data-current-value=\"200\" data-maximum-value=\"200\">200<\/span>\/200<\/label>\n\t\t<\/p><br \/>\n\t\t<p class=\"full\"><br \/>\n<label for=\"quoi\">Quoi - Que s\u2019est-il pass\u00e9, pourquoi portez-vous plainte? Qu\u2019est-ce qui a \u00e9t\u00e9 fait? Quel produit ou service fait l\u2019objet de la plainte?<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"quoi\"><textarea cols=\"40\" rows=\"10\" maxlength=\"300\" class=\"wpcf7-form-control wpcf7-textarea\" id=\"quoi\" aria-invalid=\"false\" name=\"quoi\"><\/textarea><\/span><label>Limite de caract\u00e8res : <span class=\"wpcf7-character-count down\" data-target-name=\"quoi\" data-starting-value=\"300\" data-current-value=\"300\" data-maximum-value=\"300\">300<\/span>\/300<\/label>\n\t\t<\/p><br \/>\n\t\t<p class=\"full\"><br \/>\n<label for=\"qui\">Qui \u2013 L\u2019insatisfaction ou la plainte est d\u00e9pos\u00e9e contre quel employ\u00e9? Avec qui avez-vous discut\u00e9? Qui s\u2019est impliqu\u00e9 dans le dossier?<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"qui\"><textarea cols=\"40\" rows=\"10\" maxlength=\"300\" class=\"wpcf7-form-control wpcf7-textarea\" id=\"qui\" aria-invalid=\"false\" name=\"qui\"><\/textarea><\/span><label>Limite de caract\u00e8res : <span class=\"wpcf7-character-count down\" data-target-name=\"qui\" data-starting-value=\"300\" data-current-value=\"300\" data-maximum-value=\"300\">300<\/span>\/300<\/label>\n\t\t<\/p><br \/>\n\t\t<p class=\"full\"><br \/>\n<label for=\"ou\">O\u00f9 - \u00c0 quel endroit cela a-t-il eu lieu? Quel num\u00e9ro avez-vous utilis\u00e9?<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"ou\"><textarea cols=\"40\" rows=\"10\" maxlength=\"300\" class=\"wpcf7-form-control wpcf7-textarea\" id=\"ou\" aria-invalid=\"false\" name=\"ou\"><\/textarea><\/span><label>Limite de caract\u00e8res : <span class=\"wpcf7-character-count down\" data-target-name=\"ou\" data-starting-value=\"300\" data-current-value=\"300\" data-maximum-value=\"300\">300<\/span>\/300<\/label>\n\t\t<\/p><br \/>\n\t\t<p class=\"full\"><br \/>\n<label for=\"comment\">Comment - De quelle mani\u00e8re cela s\u2019est-il pass\u00e9?<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"comment\"><textarea cols=\"40\" rows=\"10\" maxlength=\"300\" class=\"wpcf7-form-control wpcf7-textarea\" id=\"comment\" aria-invalid=\"false\" name=\"comment\"><\/textarea><\/span><label>Limite de caract\u00e8res : <span class=\"wpcf7-character-count down\" data-target-name=\"comment\" data-starting-value=\"300\" data-current-value=\"300\" data-maximum-value=\"300\">300<\/span>\/300<\/label>\n\t\t<\/p>\n\t<\/h3>\n<\/div>\n<p class=\"full\"><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Envoyer\" \/>\n<\/p>\n<p class=\"full\"><br \/>\nCe site est prot\u00e9g\u00e9 par reCAPTCHA et les <a href=\"https:\/\/policies.google.com\/privacy?hl=fr-CA\">Politiques de confidentialit\u00e9<\/a> et <a href=\"https:\/\/policies.google.com\/terms?hl=fr-CA\">Conditions d'utilisation<\/a> de Google s'appliquent.\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Avez-vous consult\u00e9 notre foire aux questions? Cliquez ici. Signaler une carte de d\u00e9bit perdue ou vol\u00e9e : Pendant les heures d\u2019accueil, communiquez avec l\u2019un de nos centres de services\u00a0ou envoyez un courriel \u00e0 l\u2019adresse support@caisse.coop. En tout temps, pendant ou apr\u00e8s les heures d&#8217;accueil, vous pouvez composer\u00a0le 1 888 404-2246. Signaler un cas de fraude [&#8230;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":344,"comment_status":"closed","ping_status":"closed","template":"page_full.php","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-12173","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Solutions | Caisse Alliance<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.caissealliance.com\/fr\/solutions\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Solutions | Caisse Alliance\" \/>\n<meta property=\"og:description\" content=\"Avez-vous consult\u00e9 notre foire aux questions? Cliquez ici. Signaler une carte de d\u00e9bit perdue ou vol\u00e9e : Pendant les heures d\u2019accueil, communiquez avec l\u2019un de nos centres de services\u00a0ou envoyez un courriel \u00e0 l\u2019adresse support@caisse.coop. En tout temps, pendant ou apr\u00e8s les heures d&#8217;accueil, vous pouvez composer\u00a0le 1 888 404-2246. 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Cliquez ici. Signaler une carte de d\u00e9bit perdue ou vol\u00e9e : Pendant les heures d\u2019accueil, communiquez avec l\u2019un de nos centres de services\u00a0ou envoyez un courriel \u00e0 l\u2019adresse support@caisse.coop. En tout temps, pendant ou apr\u00e8s les heures d&#8217;accueil, vous pouvez composer\u00a0le 1 888 404-2246. 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