{"id":12182,"date":"2021-04-07T11:27:42","date_gmt":"2021-04-07T15:27:42","guid":{"rendered":"https:\/\/www.caissealliance.com\/?page_id=12182"},"modified":"2025-02-03T16:11:10","modified_gmt":"2025-02-03T21:11:10","slug":"solutions","status":"publish","type":"page","link":"https:\/\/www.caissealliance.com\/en\/solutions\/","title":{"rendered":"Solutions"},"content":{"rendered":"<h2>Need assistance?<\/h2>\n<ul>\n<li><strong>Have you visited our frequently asked question section?<\/strong> <a href=\"https:\/\/www.caissealliance.com\/en\/faq-categories\/allia\/\" target=\"_blank\" rel=\"noopener\">Click here<\/a>.<\/li>\n<li><strong>Report a lost or stolen debit card<\/strong>: During business hours, contact one of our <a href=\"https:\/\/www.caissealliance.com\/en\/find-a-branch\/\" target=\"_blank\" rel=\"noopener\">branches<\/a>\u00a0or email <a href=\"mailto:support@caisse.coop\" target=\"_blank\" rel=\"noopener\">support@caisse.coop<\/a>. At all times, during and after business hours, you may call 1 888 404-2246.<\/li>\n<li><strong>Report debit card fraud: <\/strong>During business hours, contact one of our <a href=\"https:\/\/www.caissealliance.com\/en\/find-a-branch\/\" target=\"_blank\" rel=\"noopener\">branches<\/a>\u00a0or email <a href=\"mailto:support@caisse.coop\" target=\"_blank\" rel=\"noopener\">support@caisse.coop<\/a>. At all times, during and after business hours, you may call 1 888 404-2246.<\/li>\n<li><strong>Report lost, stolen or fraudulent credit card transactions<\/strong>: Call 1-855-341-4643.<\/li>\n<li><strong>Support with Allia<\/strong>: During business hours, contact one of our <a href=\"https:\/\/www.caissealliance.com\/en\/find-a-branch\/\" target=\"_blank\" rel=\"noopener\">branches<\/a>\u00a0or email <a href=\"mailto:support@caisse.coop\" target=\"_blank\" rel=\"noopener\">support@caisse.coop<\/a>. At all times, during and after business hours, you may call 1 888 404-2246.<\/li>\n<\/ul>\n<h2>At Caisse Alliance, we are human, available and connected. That&#8217;s why member complaints are taken seriously.<\/h2>\n<h3>Do you have a complaint?<\/h3>\n<p>To ensure that the dissatisfaction or complaint is handled quickly and efficiently, there are three ways to proceed:<\/p>\n<ul>\n<li>By phone: 1 833 436-1066;<\/li>\n<li>By email: <a href=\"mailto:solutions@caisse.coop\">solutions@caisse.coop<\/a>;<\/li>\n<li>On our website by filling out the form below.<\/li>\n<\/ul>\n<p>In order to better serve you, a member of our staff will contact you within 2 business days of filing your complaint. If for any reason, this time frame is insufficient to resolve your complaint, we will contact you.<\/p>\n<p>If you are not satisfied with the response, you can escalate your complaint to :<\/p>\n<p><strong>Caisse Alliance <\/strong><br \/>\nAttention: Vice-President Member Experience<br \/>\n1870 bond St,<br \/>\nNorth Bay, On<br \/>\nP1B 4V6<br \/>\n1 888 404-2246<\/p>\n<p>If Caisse Alliance has not ultimately resolved your issue, you may wish to contact the Financial Services Regulatory Authority of Ontario (FSRA).<\/p>\n<p><a href=\"https:\/\/www.fsrao.ca\/\">www.fsrao.ca<\/a><\/p>\n<p><strong>Financial Services Regulatory Authority of Ontario (FSRA)<\/strong><br \/>\n5160 Yonge Street, 16th floor<br \/>\nToronto, Ontario M2N\u00a06L9<br \/>\nPhone:\u00a0<a href=\"tel:1-800-668-0128\">1-800-668-0128<\/a>\u00a0(toll-free)<br \/>\nEmail:\u00a0<a href=\"mailto:contactcentre@fsrao.ca\">contactcentre@fsrao.ca<\/a><\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f12185-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"12185\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/12182#wpcf7-f12185-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"12185\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f12185-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"limit_width\">\n\t<h3>Your information<br \/>\n\t<hr \/><br \/>\n<label for=\"prenom\">First Name*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"prenom\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"prenom\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"prenom\" \/><\/span><br \/>\n<label for=\"nom\">Last Name*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"nom\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"nom\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nom\" \/><\/span><br \/>\n<label for=\"telephone\">Phone Number*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"telephone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" id=\"telephone\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"telephone\" \/><\/span><br \/>\n<label for=\"email\">Email Address (optional)<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" id=\"email\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t<\/h3>\n\t<h3>Details of the complaint (optional)<br \/>\n\t<hr \/><br \/>\n\t\t<p class=\"full\"><br \/>\n<label for=\"id\">When - When did this happen?<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"quand\"><textarea cols=\"40\" rows=\"10\" maxlength=\"200\" class=\"wpcf7-form-control wpcf7-textarea\" id=\"quand\" aria-invalid=\"false\" name=\"quand\"><\/textarea><\/span><label>Character limit: <span class=\"wpcf7-character-count down\" data-target-name=\"quand\" data-starting-value=\"200\" data-current-value=\"200\" data-maximum-value=\"200\">200<\/span>\/200<\/label>\n\t\t<\/p><br \/>\n\t\t<p class=\"full\"><br \/>\n<label for=\"quoi\">What - What happened, why are you making a complaint? What has been done? What product or service is the subject of the complaint?<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"quoi\"><textarea cols=\"40\" rows=\"10\" maxlength=\"300\" class=\"wpcf7-form-control wpcf7-textarea\" id=\"quoi\" aria-invalid=\"false\" name=\"quoi\"><\/textarea><\/span><label>Character limit: <span class=\"wpcf7-character-count down\" data-target-name=\"quoi\" data-starting-value=\"300\" data-current-value=\"300\" data-maximum-value=\"300\">300<\/span>\/300<\/label>\n\t\t<\/p><br \/>\n\t\t<p class=\"full\"><br \/>\n<label for=\"qui\">Who - The complaint is against which employee? Who did you speak with? 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Click here. Report a lost or stolen debit card: During business hours, contact one of our branches\u00a0or email support@caisse.coop. At all times, during and after business hours, you may call 1 888 404-2246. Report debit card fraud: During business hours, contact one of our branches\u00a0or email support@caisse.coop. 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