As an insurer, Desjardins Insurance⁽¹⁾ delivers more than just a cash payment when something unexpected happens to you. We also provide guidance and support when you need it the most to help you with a wide range of concerns. This support can make all the difference during those difficult times.

It is a complete range of assistance services that can help you when you need it the most.

The Guide, Protect and Support Program is confidential, free of charge and doesn’t affect your insurance premium. It’s included with all our insurance products that are distributed through the caisse.

Some Guide, Protect and Support Program services are offered to all insured persons whereas other are only available to insured persons with specific coverages.

Most of our assistance services are offered by our partner Sigma Assistel. A Montreal-based leader in telephone assistance services, provides confidential guidance and support to millions of Canadians.

With these services, available 24/7, help is just a phone call away.

Assistance Services

Psychological Assistance

Confidential service offered by psychologists who actively listen and provide support when you are experiencing difficulties. Here are some examples:
“My wife just found out she has cancer. I’d like some advice on how to break the news to my children without scaring them.”

“I’ve just become disabled and will be off work for several months. I’m worried about staying home and having nothing to do, and I’d like to talk to someone.”

Convalescence Assistance – referrals

Telephone service that provides you with access to local homecare resources to help with your recovery (nursing care, meal services, housekeeping services, etc.). Here are some examples:
“My husband just had surgery and is now home from hospital. Since I have to go to work, I’ll need help around the house and with nursing care for him. Can you put me in touch with a local provider I can trust?”
“My mother has Alzheimer’s disease and it’s not safe for her to be home alone anymore. Can you give me the names of some facilities that might be appropriate?”

Convalescence Assistance – case management

Telephone service offered by a team of medical experts and assistance coordinators to help you find the information and providers you need to recover from an illness, accident or surgery. Here are some example:
“I’ve just had surgery and am going home. I’m going to need help with housework and changing my dressings. Can you help me arrange it?”
“My husband just suffered a stroke. He’s paralyzed and is in a long-term care facility. I’d like him to come home for short visits, but I don’t know where to start to organize this. Can you help?”

The process involves 4 steps:

Assessing your needs.
Identifying providers.
Coordinating services with these providers.
Following your case’s progress.

Best Doctors® Inc.

Service provided by Best Doctors® Inc., a database of 50,000 of the world’s top medical specialists. If you’re diagnosed with a critical illness, it can be used to confirm your diagnosis and suggest the best possible treatment plan for you. It can make a critical difference in your life.

The service includes 3 components:

InterConsultation™: World-renowned specialists perform an in-depth review of your medical file and suggest your best treatment plan options.
FindBestDoc™: Experts identify the top specialists in your area to provide your care.
FindBestCare™: Physicians continually monitor your treatment.

Home Assistance

Telephone service providing referrals to local resources when you need help with home maintenance or repairs, or in the event of an emergency. Here are some examples:
“My husband is handy, so he was thinking of installing a wheelchair ramp to the house so it’s easier for me to get around. Can you put him in touch with someone who could advise him about what he needs to do?”
“It’s midnight, and a windowpane just shattered! It’s -20°C outside and it’s freezing in the house. Can you send someone over right away?”

The service includes 3 components:

Referrals to resources you can trust.
Advice for people who want to do the work themselves.
An emergency repair service for major breakage or damage.

Legal Assistance

Service offered by lawyers who are members of the bar and can help you with issues concerning family law, hidden defects, consumption and commercial law, by providing you with clear legal information on your rights and recourses. Here are some examples:
“I’ve been let go of my job for reasons that don’t seem valid to me. Do I have any recourse? What can I do if I think I’ve been wrongfully dismissed?”
“My wife and I signed a contract, but after thinking it over, we’ve changed our minds. What are our legal rights?”

Business Assistance

Service offered by specialists who can help you make hotel reservations, tell you about a country’s customs, let you know what kind of entertainment is available there, etc. It can facilitate your business trips and help you make sure everything runs smoothly. Here are some examples:
“I’m in Spain on a business trip right now, and I need a lawyer and an accountant here. Can you give me any names?”
“I’m going to be meeting with a client in Vancouver who’s a big football fan. Can you help me get tickets?”

Travel Assistance

Telephone service available 24 hours a day anywhere in the world to help you if you experience a medical emergency or problems while travelling outside of your province of residence. Here are some examples:
“My family and I are in Fort Lauderdale, and my husband just had a heart attack. He was taken to Emergency at the local hospital. Can you help us?”
“We’ve leaving for a trip in Nicaragua next month. Can you tell me what vaccinations I’ll need?”
With this service, you’ll be able to talk to an agent who will listen to your concerns and provide you with appropriate advice. If necessary, you’ll be directed to other services (medical, etc.) that might be necessary. And in the event of a serious health problem, we’ll take care of getting you home.

Note: Best Doctors and other trademarks on this page are the property of Best Doctors Inc.

How to contact DFS assistance services

Estate Settlement Assistance Service

Go to your Caisse.

Other services

Call 1-877-GPS(477)-3033
Services available 24 hours a day, 7 days a week

Have the following on hand:

Insurance	Required documents and information
Loan Insurance Loan Insurance – Versatile Line of Credit Line of Credit Insurance Savings-Life Insurance	Participant’s guide received at the time of enrollment. Folio or account number associated with the insurance. Caisse transit number and name.

^1. Desjardins Insurance refers to Desjardins Financial Security Life Assurance Company.