If you think you may have been the victim of fraud on the Internet, at the ATM:

Call one of the following numbers:

Canada and the U.S. :

  • Personal Members: 1 866-779-COOP (1 866-779-2667)
  • Business Members: 1-866-844-2427

You should also advise credit agencies like Equifax and Trans-Union, who will add a note to your file informing credit providers that you may have been a victim of fraud.

Call one of the following numbers:

  • Équifax : 514 493 2314 or 1 800 465-7166
  • Trans-Union : 514 335-0374 or 1 877 713-3393


If you think you have fraud on your account, please call Cardholder Service at 1 -855-341-4643 immediately to report any fraud.

If your card has been lost or stolen, please call Cardholder Service at 1-855-341-4643 immediately to report your lost card. Our cardholder service team will disable the card limiting unauthorized spending. To better assist us in servicing your account, please let us know where and when your card was lost/stolen and the last authorized transaction on the card.

See the fraud section of our frequently asked questions.

Report fraud


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