Refunds in the event of fraud
The Guaranteed 100% Secure program
The Guaranteed 100% Secure program ensures that you are refunded money lost if you are a victim of fraud done online or with your Caisse populaire Access Card, as long as you:
- do not disclose your access codes, passwords or PINs to anyone and protect your personal computer equipment
- advise us immediately if you are a victim of fraud and cooperate with us in our investigation
The Guaranteed 100% Secure program is offered at no charge to our individual and business members and clients.
Victim of fraud?
If you think you may have been the victim of online or ATM fraud, call one of the following numbers:
In Canada and the U.S.:
Personal: 1-866-779-COOP (1-866-779-2667)
Monday- Friday: 4pm – 9pm
Saturday – Sunday: 8am – 8pm
It is also recommended that you contact credit agencies like Equifax or Trans-Union. They will add a note to your file to alert credit providers that you may have been a victim of fraud.
Call one of the following numbers:
Equifax: 1-800-465-7166 or 514-493-2314
Trans-Union: 1-877-713-3393 or 514-335-0374