Who we are

Protecting our members

Protecting your privacy

At the Caisse populaire, we take several measures to protect your personal information:

  1. We do not divulge any information about our members without their consent.
  2. The Caisse populaire employees are not authorized to ask for your password or PIN.
  3. Never disclose any personal information over the phone, including debit card numbers, birth dates and social insurance numbers, except during the usual authentication procedure when you contact us.
  4. The Caisse populaire does not solicit members for personal and confidential information by e-mail or otherwise.

The Caisse populaire takes action against fraud

At the Caisse populaire, protecting members against fraud is a priority and we are doing all we can to ensure your peace of mind.

Phishing fraud

Our systems enables us to act quickly if we detect fraudulent e-mail.

Furthermore, we follow-up on each seemingly fraudulent e-mail that you send us.

Find out more about phishing

Debit card fraud (skimming)

If your debit card is lost or stolen, we deactivate it as soon as you call us. Your Caisse populaire will issue you a new Access Card.

Canada and the U.S.: 1-866-779-2667

We are also equipped with additional security systems that check your identity when you use your  Access Card at an ATM. In addition to your PIN, you may be asked to enter your birth date when you make some transactions.

Find out more about Debit card fraud

Computer virus fraud

We do everything we can to maintain the optimal security of our systems. However, nothing can replace your own vigilance when it comes to making transactions online.

Here are some suggestions to help you test both your knowledge, and the security of your computer.

  • Find out what to do if you believe your computer may be infected with a computer virus.
  • Be sure to protect your PC from computer viruses

Find out more about computer virus fraud

Identity theft

At the Caisse populaire, we take several measures to protect your personal information and your transactions:

  1. We do not divulge any information about our members without their consent.
  2. The caisses populaires employees are not authorized to ask for your password or PIN.
  3. The caisses populaires employees cannot ask for personal information over the phone, including debit card numbers, birth dates and social insurance numbers, except during the usual authentication procedure when members contact us.
  4. Most personal cheques available from your Caisse populaire include the IDefence® service from Davis+Henderson, which ensures that you get the assistance you need in the event of identity theft.

The caisses populaires do not solicit members for personal and confidential information by e-mail or otherwise.

Find out more about identity theft

Cheque fraud

Your Caisse populaire cheques have many security features that comply with the Canadian Payments Association’s best practices and standards.

Find out more about cheque fraud

Cons

There are various cons out there at the moment. Though they may not be directly linked to the financial industry, we have some tips that can help you protect yourself.

Find out more about cons