Travel Insurance – How to claim?

Travel Insurance – How to claim?

Here are the steps to follow to make claim to Desjardins Financial security to:

  • cancel your trip
  • get assistance while on your trip
  • request a refund for health care costs
  • request compensation for lost, stolen or delayed baggage

Cancel your trip

  1. Call your travel service provider to cancel your trip :Travel agent, wholesaler, online travel provider or airline.
  2. Download, complete and print out the following form : Trip cancellation or interruption
  3. Send the form to Desjardins Financial Security at the following address :
    Desjardins Financial Security
    Life Assurance Company
    200, rue des Commandeurs
    Lévis (Québec) G6V 6R2

Get assistance while on your trip

Call our Travel Assistance Service (toll free) :

  • Canada and the U.S. : 1 800 465-6390
  • Elsewhere in the world (excluding the Americas),
    Dial the overseas area code of the country you are visiting followed by 800-29-48-53-99 Or call collect at 514-875-9170

Request a refund for health care costs

  1. Download ,complete and print out the appropriate form(s) for your province of residence :Directions Emergency health care
    Ontario – Benefits Claim
    Residents of other provinces:
    please call 1-800-465-7822.
  2. Send the form(s) to Desjardins Financial Security at the following address :
    Desjardins Financial Security
    Life Assurance Company
    200, rue des Commandeurs
    Lévis (Québec) G6V 6R2

Request compensation for lost, stolen or delayed baggage

  1. Download, complete and print out the following form : Baggage Claim
  2. Send the form to Desjardins Financial Security at the following address :
    Desjardins Financial Security
    Life Assurance Company
    200, rue des Commandeurs
    Lévis (Québec) G6V 6R2

See the Travel Insurance Guide