Technical Support

Q. Are the AccèsD and AccèsD Affaires services secure?

A. The AccèsD and AccèsD Affaires services are highly secure. Every precaution is taken to protect the privacy of the information sent while making your transactions.

It is important that you also do your part and follow certain basic rules. Make sure that you:

• have downloaded a recent version of your browser
• empty your browser’s cache memory after each session
• have installed antivirus software and a firewall on your computer

Find out more about how to protect your personal information.

Q. How do I clear my browser’s cache memory (PC and Mac)?

A. Clearing your browser’s cache memory at the end of each AccèsD and AccèsD Affaires session is an excellent way to protect the privacy of your personal information.

See Clear your browser’s cache memory to lean how to do it.

Q. Internet Explorer is giving me a message that the security certificate has expired. What should I do?

A. To correct this problem, simply reset your system clock to the current date and time by clicking on the time on the lower right hand side of your computer screen.

If you encounter difficulties, contact our Internet technical support team at 1-866-779-COOP (1-866-779-2667).

Q. How do I choose an AccèsD password?

A. When you register for AccèsD, you are provided with a temporary password, which you must change the first time you use the system.

Your AccèsD Internet password must be composed of 6 to 12 characters. The first 3 characters must be numbers and the rest of the password must include at least 1 letter.

To use AccèsD Telephone, simply use the first 3 digits of your AccèsD Internet password.

Find out more about choosing a password.

Q. My AccèsD session was abruptly ended and I get a message that I’ve exceeded the time limit allowed. What is the time limit?

A. When you log on to AccèsD, the system gives you 8 minutes of inactivity before it automatically ends your session. This is a security measure.

Each time you make a transaction or navigate the site using the buttons or icons on the page or your Web browser, the counter is set back to zero for another 8 minutes.

To avoid having your AccèsD session terminated for no apparent reason, please wait until each page fully loads before clicking on the button or icon of your choice.

Find out more about online security.

Q. I am asked to clear my cache memory when leaving AccèsD or AccèsD Affaires. What is a cache memory?

A. The cache memory is located in your Web browser. It remembers all the pages you’ve visited on the Web to speed up the load time of pages. It also allows you to go back to each page you’ve visited.

Because the AccèsD and AccèD Affaires pages you visit contain personal financial information, we recommend you always clear your browser’s cache memory when you log off.

See Clear your browser’s cache memory to learn how to do it.