* In some cases, your access code may be made up of a different set of 12 numbers.
Security measures
Security measures
To protect the integrity of the information you send when you make transactions on AccèsD or AccèsD Affaires Internet, the Caisse populaire has set up several security measures.
AccèsD and AccèsD Affaires log-on procedure
To protect you against the latest fraud techniques and to continue making transactions in complete security, the Caisse populaire has instituted a system recognized throughout the industry as one of the most effective.
Learn more: AccèsD and AccèsD Affaires log-on procedure
Chip cards
With chip cards, the Caisse populaire continues to offer the best payment solutions available on the market and step up security to prevent card skimming.
Learn more: Chip card
256-bit encryption
Security tool that makes it possible to encrypt your data to ensure online security.
All transactions made on AccèsD and AccèsD Affaires Internet are encrypted during transfer between the mainframe and your computer.
Encryption is a procedure that makes a document illegible to unauthorized parties who try to gain access to it.
As a result, encryption almost eliminates the chances of pirates to gain control of an AccèsD or AccèsD Affaires session. The confidentiality of your transactions is also ensured by the TLS 1, TLS 1.1 and TLS 1.2 protocol, which guarantees that data is not decoded by unauthorized parties.
Our server ensures that your browser accepts the TLS protocol before you log on AccèsD or AccèsD Affaires, which is why you will never be able to use the AccèsD and AccèsD Affaires Internet services unless you have the latest version of Microsoft Edge. If you cannot log on, you may need to update your browser.
Automatic termination of a session
Protects your account from unauthorized access while you are using AccèsD or AccèsD Affaires.
On AccèsD Internet and AccèsD Affaires, every session is automatically terminated after 8 minutes of inactivity. To log on again, you have to re-enter either your card number or user code and your password.
Despite this, don’t leave your computer unattended if you are logged on to AccèsD Internet or AccèsD Affaires. Always log off before leaving your desk, even when you’ll only be away for a few minutes.
Cookies
Identify your browser software and facilitate your access to AccèsD and AccèsD Affaires as well as your ability to navigate within these sites.
Cookies are used on www.caissealliance.com. They identify your browser software when you move from site to site or page to page during a Web session. This information can then be used to facilitate your access to a site and your ability to navigate within the site. Cookies can only be read by the Website that sends them to your computer.
When you access the AccèsD or AccèsD Affaires transactional modules, a cookie file is automatically created in your computer. Our server can access this file, which stores information used to identify you and facilitate browsing.
There are two types of cookies:
- Session cookies: these are not stored on your hard drive; they are stored in the memory and deleted when you log off AccèsD or AccèsD Affaires.
- Persistent cookies: these are stored on your hard drive and recalled at your next visit. It is not possible to use cookies to run programs or infect a computer with a virus.
In order to use AccèsD or AccèsD Affaires, your browser must accept cookies. If your browser is not set up to do so, just follow the procedure to change the configuration.
Digital certificates
Confirm the authenticity of the Website on which you make your transactions.
The digital certificates of a Website can be compared to an ID card.
They are issued by certification authorities like Entrust or Verisign, and include the name, serial number, expiry dates and digital signature of the authority. This way, users can check the validity of the certificate and confirm the authenticity of the Website on which they are making transactions.
To check the digital certificate of AccèsD or AccèsD Affaires, click on the padlock at the bottom of the browser; you should see the name of the Website owner (accesd.desjardins.com) and the certificate validity period.
Firewall
Protects your computer from unauthorized access by filtering incoming and outgoing data.
A firewall is a security unit that keeps people from taking control of your PC. It is especially useful for people with a permanent DSL connection, cable modem or dial-up access (temporary connection or remote hookup to a network).
Computer barriers like this are practically impossible to penetrate, which is why for the most part, thieves try to get a hold of access codes and passwords.
Make sure that your operating system firewall is activated or that your antivirus software allows for firewalls.
Using the password
Confirms your identity to authorize access to AccèsD or AccèsD Affaires and protects you against identity theft.
Your access code is used for 2 services (Internet and telephone service) and is composed of the last 12 numbers* on your Access Card . Only you have this number.
Your AccèsD password is different from the Personal Identification Number (PIN) linked with your Access Card and is made up of 5 characters.
- You will choose a personal password the very first time you log on. It must be 6 to 12 characters long: the first 3 must be numbers and at least one of the following characters must be a letter.
- Use the entire password to log on to AccèsD Internet. Your access code and the first 3 numbers of your password gain you access to AccèsD telephone.
- If you only use the phone service (AccèsD telephone), your password must be 3 numbers that you change by calling:
- 1-866-779-COOP (1-866-779-2667)
- Monday – Friday: 4pm – 9pm
- Saturday – Sunday: 8am – 8pm