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Lock or replace your card online

Discover 3 features to help you manage your debit card on AccèsD.

If your debit card is lost, stolen or damaged, or if you haven’t received it yet, you can resolve the issue in a few easy clicks.

3 features to manage your card

  1. Lock a lost or stolen card: Temporarily lock your card to avoid any fraudulent transactions until it turns up or you replace it.

  2. Report a lost, stolen or unreceived card: Report your card as lost, stolen or unreceived if you’re sure it won’t be recovered.

  3. Replace a damaged card: Replace your card if it’s damaged or defective.

Manage your debit card online

Follow the steps below to access your card controls located under the Manage card menu on AccèsD.

Mobile app

  1. Log into AccèsD.
  2. Under Quick accesss, tap Accounts.
  3. Under Accounts, tap the card you want to manage.
  4. Tap Information and then tap the Manage card button.

AccèsD Internet

  1. Log into AccèsD
  2. Under Accounts, click the account linked to the card you want to manage and then the manage card link to the right.

How to lock your debit card

From the Manage card menu, beside Lock card, slide the toggle button to the right and accept the terms of use.

A locked card blocks:

  • ATM transactions.
  • Debit purchases, including contactless payment.
  • Adding the card to Apple Pay or Google Pay.

What keeps working

  • AccèsD access
  • Transactions on AccèsD
  • Transactions with Apple Pay and Google Pay
  • Mobile deposits

Unlock a card

As long as you haven’t notified us that your card was lost or stolen, you can unlock it by sliding the toggle button to the left. The status will change to Card unlocked.

How to report a lost, stolen or unreceived debit card

This feature is not currently available online.

How to replace a damaged debit card

From the Manage card menu, select Replace a damaged card and follow the instructions. If your card still works, you can use it until your new one arrives. Your card number will not change.

How long does it take to get a replacement card?

Once you’ve requested a replacement card, you’ll get it by mail within 5 to 10 business days.

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