Improving the security of your account with a code

Identity verification with security code

Verifying your identity using a code adds an additional level of security to your account. We’ll send you a single-use 6-digit security code to make certain transactions or changes, or when you login to your AccèsD account.

You can choose to receive the code by email, text message, phone or push notification.

When you receive it, you’ll have 10 minutes to enter your code and make your transactions or modifications. If you don’t enter the code, you won’t be able to make any changes. Do not share your code with anyone.

Note that the message will not include a link to AccèsD.

What should I do if I didn’t enter my code in time?

An error message will let you know if you haven’t entered the code. You can then request a new code.

What should I do if I don’t see the verification code in my inbox?

• Check your spam folder (junk mail).
• Make sure you chose the right email address.

What should I do if I don’t receive a text message, email, phone call or push notification?

If your information is not up-to-date, call your branch.

To learn more, read the FAQ (frequently asked questions) below.

How do we verify your identity with a security code?

For some of your AccèsD account transactions, modifications or when you login to AccèsD, we verify your identity using a security code. This process adds an additional level of security to your account when we ask you for your single-use 6-digit code.

You can choose to receive the code by email, text message, voice message or push notification.

When you receive your code, you have 10 minutes to make your transactions or modifications. If you don’t enter the code, you won’t be able to make any changes. Do not share your code with anyone.

Note that the message will not include a link directing you to the AccèsD logon page.

I didn’t enter my code in time. What should I do?

An error message will let you know if you exceed your time limit. If you do, you can ask for a new code.

Once you receive your code, you have 10 minutes to enter it.

What happens if I don’t enter the code?

If you don’t enter the code, you won’t be able to complete your transactions, modifications or login.

Will I receive a code for every transaction or modification I want to make?

No. The identity verification procedure with a 6-digit code is based on your regular banking habits.

I don’t see the verification code in my inbox. What should I do?

• Check your spam folder (junk mail).
• Make sure you chose the right email address.

I haven’t received the verification code by text message, push notification, email or phone. What should I do?

Check the email address or phone number where you chose to receive your code. If the information there is correct and you haven’t received one, contact your branch or call:

1 866 779-2667 (Individual Members)

1 866 844-2427 (Business Members)

I don’t recognize the email address or any other information. What should I do?

The information in your AccèsD profile is what we have on file for you. If it’s incorrect, call your branch or call:

1 866 779-2667 (Individual Members)

1 866 844-2427 (Business Members)