Epost – Frequently Asked Questions

Q. What is an epost.ca post™ box?

A. An epost box is an electronic and secure mailbox at Canada Post that you can use to receive, pay, print and manage bills and other documents online.

You can create an epost box when you sign up for AccèsD. If you are already an epost user, you can link your existing epost box to AccèsD.

Once your epost box is set up, it can be accessed from the online banking sites of all participating financial institutions and from www.epost.ca.

Q. How do I register for the epost service on AccèsD?

A. Simply log on to AccèsD and select Register for epost from the left-hand menu. Then create your epost box, and add each organization from whom you’d like to receive your bills electronically using epost.

Q. Why do I need the user name and password I selected when I created my epost box?

A. The user name and password will not be required when you use the epost service on AccèsD. You’ll need these, however, to view your bills from the www.epost.ca web site.

The authentication question and answer you select will be used by epost customer service to identify you if you ever need to be reminded of your user name or password.

Never share your AccèsD access code or epost user name and passwords with anyone, even family members. Choose access codes and passwords that are difficult to guess. Never use your birth date or telephone number, as these are too easy to find.

Q. What should I do if I lose my epost user name and password?

A. Call epost customer service at 1-877-376-1212.

When speaking with epost, you’ll need to identify yourself with your authentication question and answer. If you forget these, you’ll be able to find them in your epost box on AccèsD.

Q. How will I know if my epost registration request has gone through?

A. You’ll receive a notice in your epost box on AccèsD. It can take up to 3 working days for requests to add organizations to the service to be processed.

During this time you’ll continue to receive your paper bills in the mail.

Q. How long does it take to begin receiving an organization’s bills and documents by epost once I’ve added it to the service?

A. Once you’ve registered for the service and added the organizations whose bills you want to receive by epost, you’ll begin receiving your bills as of the next billing cycle.

Q. Once I register for epost, what will happen to the paper bills or documents I usually receive by mail?

A. Your bills and documents will no longer be sent by mail. They will be sent electronically by epost to AccèsD.

Not only will managing your bills be easier, but you’ll also be helping to protect the environment by reducing the use of paper.

Q. How will I be notified that a bill or document has arrived in my epost box?

A. There are 2 ways you can be notified that a bill has been delivered to your AccèsD epost box.

Epost sends a notice letting you know an epost bill has arrived on the “Messages” page on AccèsD. You can also select the option of being notified by e-mail that a bill has arrived when you add an organization to the service. A notice will then be sent to the e-mail address you provided when you registered for the service.

Q. Can I add an organization to epost in my AccèsD account if it is already listed in my spouse’s account?

A. No, receiving and viewing bills is a privilege reserved to the primary account holder with the billing organization. Only he or she may add the organization to their epost service on AccèsD.

Q. Can I pay bills once I’ve viewed them in my epost mailbox?

A. Yes, and this is why the epost service is so convenient. You can receive, view and pay your bills all in one location on AccèsD.

Q. Who are the Epost Eligible Organizations?

R. There are the payable on AccèsD and the Non payable on AccèsD.

Payable on AccèsD

102 organizations:

Organization	Category	Payable at	Reference no.
Aliant Mobility – NL	Telephone and telecommunications	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 08 digits Beginning with zero
Auto program – WFFRS	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits Beginning with 600596
Auto Place – WFFRS	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits Beginning with 600596
Bell Aliant NB	Telephone and telecommunications	Caisses in Acadia	The reference number is numeric Corresponds to the customer number Has a fixed number of 08 digits located in the upper right portion of the remittance slip
Bell Aliant NS / PE	Telephone and telecommunications	All components	The reference number is numeric Corresponds to account number Has a fixed number of 08 digits Beginning with 2 or 3 or 5.
Bell Canada	Telephone and telecommunications	Desjardins Credit Union	The reference number is alphanumeric Corresponds to the file number Has a minimum of 14 characters and a maximum of 16 characters located above the «Amount paid» in the upper right corner of the remittance slip
Bell Canada	Telephone and telecommunications	All components	The reference number is alphanumeric Corresponds to the file number Has a minimum of 14 characters and a maximum of 16 characters located above the «Montant versé» in the upper right hand corner of the remittance slip
Bell Canada	Telephone and telecommunications	Caisses in Québec	The reference number is alphanumeric Corresponds to the customer number Has a minimum of 14 characters and a maximum of 16 characters located above the «Montant versé» in the upper right hand corner of the remittance slip
Bell Canada	Telephone and telecommunications	Caisses in Ontario	The reference number is alphanumeric Corresponds to the file number Has a minimum of 14 characters and a maximum of 16 characters located above the «Montant versé» box in the upper right portion of the remittance slip
Bell Canada	Telephone and telecommunications	Caisses in Acadia	The reference number is alphanumeric Corresponds to the file number Has a minimum of 14 characters and a maximum of 16 characters
Bell TV	Cable distributors	Desjardins Credit Union	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits located in the upper right hand corner of the remittance slip Beginning with 8455
Bell TV	Cable distributors	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits located in the upper left hand corner of the remittance slip Beginning with 8455
Bell TV	Cable distributors	Caisses in Ontario	The reference number is numeric Corresponds to the account number or the customer ID number Has a fixed number of 16 digits located in the upper right hand corner of the remittance slip Begining with 8455
Bell TV	Cable distributors	Caisses in Acadia	The reference number is numeric Corresponds to the account number or the customer ID number Has a fixed number of 16 digits located in the upper right hand corner of the remittance slip Beginning with 8455
Bell TV (former name Bell ExpressVu)	Cable distributors	Caisses in Québec	The reference number is numeric Corresponds to the account number ou customer ID number Has a fixed number of 16 digits located in the upper right hand corner of the remittance slip Beginning with 8455
BMO MasterCard	Credit cards	All components	The reference number is numeric Corresponds to the card number Has a fixed number of 16 digits
Bombay – WFFRS	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits Beginning with 600596
Brick Card – Citifinancial	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits Beginning with 6030491
Canadian Springs div. of Aquaterra Corp.	Miscellaneous	All components	The reference number is numeric Corresponds to the customer number Has a fixed number of 09 digits
Canadian Tire – Acceptance Ltd (retail store credit card))	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits
Canadian Tire MasterCard	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits Beginning with 544612 or 544614 or 525995
Carquest – WFFRS	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits Beginning with 600596.
Citifinancial Retail Services	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits Beginning with 6030491
City Hamilton – taxes	Municipalities and School Boards Taxes	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 11 digits.
City of Ottawa – property taxes	Municipalities and School Boards Taxes	All components	The reference number is numeric Corresponds to the roll number Has a fixed number of 19 digits Beginning with 0614
City of Gatineau – Taxes	Municipalities and School Boards Taxes	All components	The reference number is numeric. Corresponds to the file number. Has a fixed number of 07 digits. If less than 7 digits, add zero at the beginning.
City of Ottawa – Water and Sewer	Municipalities and School Boards Taxes	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 10 digits
City of Saint-Hyacinthe – Taxes	Municipalities and School Boards Taxes	All components	The reference number is numeric Has a fixed number of 11 digits located in the upper right hand corner after the S.I.P.C. 402 number of the remittance slip Beginning with four zeros
City of Toronto Utility Bill	Municipalities and School Boards Taxes	All components	The reference number is numeric Corresponds to the account number Has a minimum of 16 digits and a maximum of 20 digits
City Sorel-Tracy – Taxes	Municipalities and School Boards Taxes	Caisses in Québec	The reference number is numeric Has a fixed number of 11 digits located above the «Date due» box after the SIPC 396 number of the remittance slip
City Toronto – Taxes	Municipalities and School Boards Taxes	All components	The reference number is numeric Corresponds to the roll number Has a minimum of 19 digits and a maximum of 20 digits
Club Piscine – WFFRS	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits Beginning with 600596
Danier – WFFRS	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits Beginning with 600596
Direct Energy Regulated Services	Electricity	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 13 digits Beginning with 76 or 77
Dufresne CitiFinancial	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits Beginning with 6030491
Energie NB /NB Power	Electricity	Caisses in Acadia	The reference number is numeric Corresponds to the account number Has a fixed number of 08 digits located in the upper right hand corner of the remittance slip
Energy Ottawa	Electricity	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 20 digits
Enwin Utilities Ltd	Electricity	All components	The reference number is numeric Corresponds to the customer number/account no Has a fixed number of 10 digits
Esso Branded Fuels (heating oil)	Gas and oil products	All components	The reference number is numeric Corresponds to the account number or customer number Has a fixed number of 08 digits The account number begin with 0 and the customer number begin with 50
Express Toll Route 407	Miscellaneous	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 09 digits
Énergie NB /NB Power (Québec)	Electricity	Caisses in Québec	The reference number is numeric Corresponds to the account number Has a fixed number of 08 digits located in the upper right hand corner of the remittance slip
Furniture Program – WFFRS	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits Beginning with 600596
Gaz Métro	Gas and oil products	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 11 digits
GSU – Greater Sudbury Utilities	Electricity	All components	The reference number is numeric Corresponds to the customer number followed by the account number Has a fixed number of 18 digits
HBC Credit card (card beginning 600292)	Credit cards	All components	The reference number is numeric Corresponds to the card number box Has a fixed number of 16 digits Beginning with 600292
HBC Credit card (card beginning with 600293)	Credit cards	All components	The reference number is numeric Corresponds to the card number box Has a fixed number of 16 digits Beginning with 600293
HBC MasterCard	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits Beginning with 524337
Home Projects – WFFRS	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits Beginning with 6012
HomEnergy / Ultramar UltraConfort	Gas and oil products	All components	The reference number is numeric Corresponds to the account number Has a minimum of 07 digits and a maximum of 08 digits
HOMECARD – WFFRS	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits Beginning with 600596
Hydro One Brampton	Electricity	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 14 digits
Hydro One Network	Electricity	All components	The reference number is numeric Corresponds to the customer number/account no Has a fixed number of 10 digits
Hydro-Québec	Electricity	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 12 digits New invoice will begin with 299
Hydro-Québec	Electricity	Caisses in Québec	The reference number is numeric Corresponds to the account number Has a fixed number of 12 digits New invoice will begin with 299
Jewellery Program – WFFRS	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits Beginning with 600596
John Deere Inc.	Agricultural products and services	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 13 digits
Koodo Mobile	Telephone and telecommunications	All components	The reference number is numeric Corresponds to the customer number Has a fixed number of 08 digits
Lyreco	Miscellaneous	All components	The reference number is numeric Corresponds to the customer number Has a fixed number of 08 digits
MasterCard Husky	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits Beginning with 5258969
MasterCard National Bank	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits Beginning with 5258 or 5569 or 5550 ou 5587
MasterCard Shell	Credit cards	All components	The reference number is numeric Corresponds to the card number Has a fixed number of 16 digits Beginning with 5191 to 5195 or 552 or 558
Microcell / Fido Solutions	Telephone and telecommunications	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 09 digits
Milton Hydro	Electricity	All components	The reference number is numeric Corresponds to the account number Has a minimum of 09 digits and a maximum of 11 digits
Niagara College	Educational institutions	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 07 digits
Pier 1 – WFFRS	Miscellaneous	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits Beginning with 600596032
PJ’s Pets/Pets Unlimited WFFRS	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits Beginning with 600596
Quebec Hydro	Electricity	Desjardins Credit Union	The reference number is numeric Corresponds to the account number Has a fixed number of 12 digits New invoice will begin with 299
Quebec Hydro	Electricity	Caisses in Ontario	The reference number is numeric Corresponds to the account number Has a fixed number of 12 digits New invoice will begin with 299
Quebec Hydro	Electricity	Caisses in Acadia	The reference number is numeric Corresponds to the account number Has a fixed number of 12 digits New invoice will begin with 299
Reliance	Electricity	All components	The reference number is numeric Corresponds to the customer number/account no. Has a fixed number of 16 digits
Reliance Home Comfort	Miscellaneous	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits
Rogers Cablesystems	Cable distributors	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 12 digits located below the name RogerCable of the remittance slip
Rogers Wireless	Telephone and telecommunications	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 09 digits
Scotia – Line of credit and student loans	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 13 digits Beginning with 453800 or 453815 or 453816 or 453820 or 453821 or 453822 or 453823 or 453830 or 453833
Shaw Cable Systems – WFFRS	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits Beginning with 6018
Splashcard – WFFRS	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits Beginning with 6026
Tech-Net Professional – WFFRS	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits Beginning with 600596
Telus Mobility.Mobilité	Telephone and telecommunications	All components	The reference number is numeric Corresponds to the customer number Has a fixed number of 08 digits Beginning with digit 0 or 1 or 2 or 4
The Bay & Zellers – credit Card (HBC credit card)	Credit cards	All components	The reference number is numeric Corresponds to the card number box Has a minimum of 09 digits and a maximum of 10 digits
Toronto Star Circulation	Books, newspapers and magazines	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 08 digits
True Value – WFFRS	Miscellaneous	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits Beginning with 600596
TSC Stores L.P.	Miscellaneous	All components	The reference number is numeric Corresponds to the customer number Has a fixed number of 07 digits
TSC Stores WFFRS	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits Beginning with 600596
University New Brunswick – QC -Tuition	Educational institutions	Caisses in Québec	The reference number is numeric Corresponds to the student identification number Has a minimum of 06 digits and a maximum of 07 digits
University New Brunswick – Tuition	Educational institutions	Caisses in Acadia	The reference number is numeric Corresponds to the student identification number Has a minimum of 06 digits and a maximum of 07 digits
V & S – WFFRS	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits Beginning with 600596
Vidéotron Ltée (Cablodistribution)	Cable distributors	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 12 digits
Visa – other financial institution	Credit cards	Desjardins Credit Union	The reference number is numeric Corresponds to the account number Has a minimum of 16 digits and a maximum of 19 digits
Visa – other financial institution	Credit cards	Caisses in Québec	The reference number is numeric Corresponds to the account number Has a minimum of 16 digits and a maximum of 19 digits
Visa – other financial institution	Credit cards	Caisses in Ontario	The reference number is numeric Corresponds to the account number Has a minimum of 16 digits and a maximum of 19 digits
Visa – other financial institution	Credit cards	Caisses in Acadia	The reference number is numeric Corresponds to the account number Has a minimum of 16 digits and a maximum of 19 digits
Visa – other financials institutions	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a minimum of 16 digits and a maximum of 19 digits
Visa Desjardins	Credit cards	Desjardins Credit Union	The reference number is numeric Corresponds to the account number Has a minimum of 13 digits and a maximum of 19 digits
Visa Desjardins	Credit cards	Caisses in Québec	The reference number is numeric Corresponds to the account number Has a minimum of 13 digits and a maximum of 19 digits
Visa Desjardins	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a minimum of 13 digits and a maximum of 19 digits
Visa Desjardins	Credit cards	Caisses in Ontario	The reference number is numeric Corresponds to the account number Has a minimum of 13 digits and a maximum of 19 digits
Visa Desjardins	Credit cards	Caisses in Acadia	The reference number is numeric Corresponds to the account number Has a minimum of 13 digits and a maximum of 19 digits
Welland Hydro-Electric Commission	Electricity	All components	The reference number is alphanumeric Corresponds to the account number followed by the family name Has a minimum of 08 characters and a maximum of 20 characters
Wells Fargo financial retail services (La-Z-Boy Fourniture	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits Beginning with 600596
Wells Fargo Financial Canada – MasterCard	Credit cards	All components	The reference number is numeric Corresponds to the card number Has a fixed number of 16 digits Beginning with 548050 or 545722
Wells Fargo Financial Retail Services (formely Petro-Canada WFFRS)	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 10 digits Beginning with prefix 600596
Wells Fargo Financial Retail Services (16-digit account number)	Credit cards	All components	The reference number is numeric Corresponds to the account number Has a fixed number of 16 digits Beginning with 600596

Non payable on AccèsD

• ADP Canada
• Aliant Telecom Inc./NL
• Aliant Telecom Inc./NS
• BC Assessment – Bulk Mail
• BC Assessment – Individual
• BC Hydro
• Best Buy e-Pay Canada
• Canada Post – Customer Billing
• Canada Post – Employee Mailings
• Canada Post – Vendor Remittance Advices
• Ceridian
• City of Nanaimo – Business Licence fee invoice
• City of Nanaimo – Property Tax
• City of Nanaimo – User Rates
• City of Richmond (BC) – Business Licence
• City of Richmond – Flat Rate Utility
• City of Richmond – Metered Utility
• City of Richmond – Property Tax
• City of Thunder Bay – Tax
• City of Thunder Bay – Water
• City of Vancouver Property Tax
• City of Vancouver Utilities
• City of Waterloo (Ontario)
• City of Winnipeg – Business Tax
• City of Winnipeg – Property Tax
• Dynamic Mutual Funds
• Enersource Hydro Mississauga
• EPCOR
• Future Shop e-Pay
• Irly Building Centres
• Kawartha Lakes
• Kitchener Tax
• Kitchener Utilities
• London Hydro
• Manitoba Hydro
• Manpower
• Northwestel Cable
• RBC Dexia Investor Services
• Sask Tel
• Sask Tel Mobility
• TELUS (Alberta and British Columbia only)
• Terasen Gaz Naturel
• Thunder Bay Mobility
• Thunder Bay Telephone
• TTC Employees
• Vehicle Service Centre
• Videotron – Employee ePay
• Winnipeg Water & Waste Department
• Yellow Pages Group