Data transmission – Frequently asked questions

Q. How do I cancel a payroll file on AccèsD Affaires?

A. To cancel a payroll file on AccèsD Affaires:

• Log on to AccèsD Affaires.
• Click on the Transmission tab.
• Click on DDW Forms.
• Fill out the File cancellation request form online.
• Print it and fax it to the Internet and Business Payment Systems department at 514-253-7646.

Q. How do I cancel some transactions in a file?

A. Click on the Transmission tab, and then the Forms menu. Fill out and print the payment recall request form. Be sure to include your organization number. Fax the duly-completed document to 514-253-7646. If we are unable to process your request, a specialized advisor will contact you that day.

Q. What is the deadline for transmitting files?

A. To ensure that transactions are carried out by the processing date, an error-free file must be transmitted to the Caisse populaire ‘s computer headquarters before noon (12:00 p.m.) at least 2 business days before transactions are to be carried out.

Q. How do holidays affect the processing of files?

A. Please refer to the calendar in the AccèsD Affaires User Guide section entitled “Direct Deposit/Withdrawals: Important Dates.”

Q. How do I send a test file?

A. Fax your file test request form to 514-253-7646. Include your organization number and the date on which you would like to be in test mode.
Important: Test files cannot be sent on the same day a file is scheduled to be processed.

Q. What do I do if one of my employees does not receive a pay cheque or if a client’s account has not been debited? How can I verify?

A. Review reports P03, P02 and P01. If everything seems correct, review reports P-05(a) and P-05(b) to see if there were any returned transactions. Reports are available under the Transmission tab in AccèsD Affaires.

Q. What do I do if my business account was not properly debited or credited when my file was processed? How do I get more information?

A. Review reports P-03, P-02 and P-01. Reports are available under the Transmission tab in AccèsD Affaires.

Q. Why has a credit (or debit) for the direct deposit/withdrawal service appeared in my account?

A. Review reports P-05(a) and P-05(b). Reports are available under the Transmission tab in AccèsD Affaires.