A. To add a bill to your bill file on AccèsD:
A search engine will be displayed. Type in part of the organization name, leaving Select in the second field. The system will display all organizations available. Select the organization you want and click on the Validate button. On the next page, enter the required information and click on the Validate button again.
If you encounter difficulties, contact the Internet technical support team at 1-866-779-COOP (1-866-779-2667), Monday to Friday from 4 p.m. to 9 p.m. and Saturday and Sunday from 8 a.m. to 8 p.m.
A. To remove or deactivate a provider from your epost service, simply:
A. Transactions made with cards are processed as follows:
A. To make a change to your bill file online, simply:
Find out more about bill payments on AccèsD
A. Even though the Caisse populaire automated services are available 7 days a week, our computer systems only process transactions 5 days a week.
The payment probably hasn’t been made yet because it was scheduled to take place over the weekend. It will be processed the following Monday between noon and 2:00 p.m.
Scheduled transactions are processed as follows:
Find out more about bills set up to be paid a later date.
A. Yes, you can order personal cheques on AccèsD. This service is not yet available on AccèsD Affaires.
Find out more about how to order cheques
A. To produce and print out a bank confirmation, simply:
If you notice the year-end date is incorrect, please contact your Caisse populaire to have it changed.
Find out more about bank confirmation
A. To register, make an appointment with an advisor at your Caisse populaire or call 1-866-779-COOP (1-866-779-2667), Monday to Friday from 4 p.m. to 9 p.m. and Saturday and Sunday from 8 a.m. to 8 p.m.
Find out more about registering for AccèsD Affaires
A. To cancel your epost service from Canada Post, you first need to cancel each organization on file for the service.
To do this:
Then, 24 to 48 hours later:
The organizations on file will automatically be advised and you will begin receiving your bills in the mail.
A. Fax the documents to 1-705-474-5326 or mail them to the following address:
Caisse populaire Alliance limitée
1870 Bond Street North Bay, ON P1B 4V6
Find out more about Inter-institution transfers.
A. You can use the money transfer function on AccèsD to transfer funds from your account to another member’s account. You’ll first need to add the person to your list of recipients on AccèsD. To do this, you’ll need either a cheque specimen from the recipient’s account, or the following information:
If, for example, the folio number is 1234 and the check digit is 5, you’ll need to add zeros to the front of the numbers to get the following result: 0012345.
Transfers can only be made to Personal Chequing Accounts, and not to Regular Savings Accounts.
Money transfers made on a:
Money transfers set up to be made in advance are always made between noon and 2:00 p.m.
Find out more about money transfers.
A. Money transfers are considered final transactions in the sense that they can’t be cancelled or reversed, just like cashed cheques.
If you have transferred funds to the wrong recipient or input an incorrect amount:
If, however, you do not find the recipient to whom you have transferred funds in error, contact an advisor at your Caisse populaire or an AccèsD Services advisor who will advise you on the best way to sort out the situation: 1-866-779-COOP (1-866-779-2667), Monday to Friday from 4 p.m. to 9 p.m. and Saturday and Sunday from 8 a.m. to 8 p.m.
A. Organizations must first ask to be part of the AccèsD service in order for you to be able to pay their bills online on AccèsD.
We approaches organizations we feels might be interested in having their bills paid to them electronically on a regular basis. You can also help by letting the organization know you are interested in paying your bills this way.
A. Many factors can influence the date on which your investment statements is mail out.
To find out if your investment statements have been mailed or to find out the date on which they will be sent, please contact an advisor at your Caisse.
A. Once you’ve registered a folio for the monthly statement of account on AccèsD, you’ll be able to get statements for all transactions made from the date you registered for the service up to 12 months.
To get statements of account from previous months, you’ll have to request them from your Caisse populaire.
A. Yes. The money transfer limit is the maximum amount of transfers that can be done in a single day to other members. The default daily money transfer limit is $3,000 for members age 18 and up, and $1,000 for minors. Your branch can review your limit if you are a minor.