Allia is your ally for your online banking!

IMPORTANT NOTICE

Update – Allia (May 21, 2025): Android users, a mobile app update is available in Google Play Store.

ApplePay: Notice to Apple users with an iOS operating system older than 17 – Members using ApplePay may be required to re-enter their debit card into their digital wallet. You have 2 options. You can update your iOS operating system OR if you are unable to update your operating system, you will need to delete your debit card from your digital wallet and then re-add it.

IN CASE OF A POST CANADA SERVICE DISRUPTION

In the event of a Canada Post service disruption, mail delivery of documents, such as monthly statements, renewals, cards, will be delayed until Canada Post service resumes.

Easily manage your finances and payments during this time:

• Access your account through Allia (our online banking platform), at our ATMs or by visiting a Caisse Alliance branch.
• Opt for eStatements or request a copy at one of our branches.
• Opt for direct deposit into your account.
• Opt for online bill payment.
• For recurring bills, set up pre-authorized payments.
• Deposit a cheque using mobile deposit.

Please note that you are required to continue to meet your financial obligations during this service disruption. For any questions, please contact one of our branches.

E-TRANSFER FROM A TFSA

Please note that to send an Interac e-Transfer from your Tax-Free Savings Account (TFSA) in Allia, you must first make a transfer from your TFSA to one of your savings or chequing accounts, and then send an Interac e-Transfer to your contact from that account.

SECURITY ENHANCEMENT FOR ONLINE TRANSACTIONS WITH A CREDIT CARD 

As part of our credit card supplier’s ongoing commitment to providing industry-aligned security measures for eCommerce and online transactions, enhancements to the one-time passcode fraud protection for cardholders have been put in place.

Expect a six-digit passcode window to pop up during an online transaction when additional security is requested.

Please contact Cardholder Services at 1.855.341.4643 if you did not receive a code and are presented with a window requesting the code, if you receive a code for a transaction you did not initiate or if you believe you’re a victim of scam and have provided financial information to a fraudulent source. Reminder: Collabria, our credit card supplier, will never contact you and ask to share the passcode. Collabria also will never ask you to click or share personal information such as credit card account numbers, social insurance numbers, etc.

BUSINESSES

• QuickBooks: Your QuickBooks accounting software is fully compatible with Allia. We are here to listen to your needs and working to fulfill your requests! Need assistance downloading your QuickBooks transactions or statements? Click here to connect with QuickBooks Support.
• WSIB: You can make your WSIB payments in branch or directly in Allia by selecting the Transfers & Payments menu. Note: When entering the “Payee name”, you will have two choices: “Workplace Safety & Ins Board of ON Sch 1” (select this option if you are an employer protected by a system of collective liability) and “Workplace Safety & Ins Board of ON Sch 2” (select this option if you are not an employer protected by a system of collective liability and if you must individually pay the total costs of WSIB benefits for your injured workers). If you have any questions, your Account Manager is available to assist you.
• Employer Health Tax payments (EHT): For Employer Health Tax payments, this function is not available in Allia. Click here to make your payments online.

• To file or remit payments to the Canada Revenue Agency (CRA), you must access the site from a computer. It is not possible to process these transactions on a mobile device.

SIGNING INTO MY CANADA REVENUE AGENCY (CRA) ACCOUNT

Caisse Alliance is now a Sign-In Partner for the Interac® sign-in service. You can simply access your CRA account by selecting Caisse Alliance as a Sign-In Partner and by using your personal Allia login credentials.

Note: Business members must login using their personal credentials.

For security purposes, CRA requires that different procedures be followed depending on each case.

If you do not yet have access to our online banking platform (Allia), please contact one of our branches.

If you already have your credentials to login to Allia and you attempt to access your CRA account using Caisse Alliance as a Sign-In Partner, you may be asked to call CRA (1-800-959-8281) during the process. This is a security procedure so that CRA can authenticate you before granting you access.

• Click here to visit our FAQ
• Click here to login using Caisse Alliance as a Sign-In Partner
• Click here for the list of Government of Canada services which you can sign into using your Allia login credentials

Practical Tool to Navigate in Allia

• Have you explored our interactive demonstrations? Click here

Useful info

• Debit Mastercard: Members appreciate the financial flexibility that our debit Mastercard offers. Click here for details on how to change your PIN. Remember that the contactless payment feature is activated after the first use with a PIN!
• Allia for your online banking: You can login from our website’s home page by clicking “Login” or with our mobile application (Apple App Store | Google Play Store). Click here for our interactive demos or FAQ.
• Assistance in person or by telephone: We are available at our branch locations to  provide you with assistance with Allia and your debit card. We also offer personalized support to our business members. Click here for more details.
• A helpline is available after business hours (debit card and Allia). Click here for more details.