Allia is your new ally for your online banking!
Caisse Alliance is proud to offer a new online banking platform! More than just an online access to your account, Allia is the new ally for your personal and professional finances.
Download the application
Bearing our branding colours, Allia by Caisse Alliance mobile app is available for download.
We are here to facilitate the transition
Because our foundation stems from strong human values and that your happiness is capital to us, the team at Caisse Alliance is truly committed to being at your entire disposal, whether it be in person or online, in order to guide you and accompany you through this transition.
Important to know
ALLIA
- There is currently a temporary outage in the Western region. Northern Ontario is not affected. Our service provider is working to restore our services as quickly as possible.
BUSINESSES
- QuickBooks: Your QuickBooks accounting software is now fully compatible with Allia. We are here to listen to your needs and working to fulfill your requests! Need assistance? Your Account Manager is here to help.
- Employer Health Tax payments (EHT): For Employer Health Tax payments, this function is not available in Allia. Click here to make your payments online.
- WSIB: For WSIB payments, this function is not available in Allia. You can report your insurable earnings and make WSIB account payments at the same time that you complete your business taxes through your Canada Revenue Agency (CRA) My Business Account.* Sign in or register for a CRA My Business Account and select WSIB (Ontario) to start using this option.
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To file or remit payments to the Canada Revenue Agency (CRA), you must access the site from a computer. It is not possible to process these transactions on a mobile device. The following demonstration may be useful: Make Tax Payments
PERSONAL AND BUSINESSES
- e-Statements: All members are receiving two transactional statements for the month of October. The first one only includes the accounts in which transactions were made from October 1 to October 19, 2023. This statement is only available in paper format and has been mailed to you on November 28. The second statement covers the period from October 20 to 31. This statement is available online (Allia) or in paper format (mailed to you on November 17), depending on your chosen preference. Click here for more information or to learn how to view your transactions in Allia.
Useful Tool
- Have you explored our interactive demonstrations? How do I accept an e-Transfer? How do I pay a bill? How do I deposit a cheque? How do I add a new contact to my Interac contact list? How do I set up delegates on my business account? Tutorials to discover Allia’s features and to learn how to sign in for the first time are available here. Happy discovery!
Update
- New debit Mastercard: Members appreciate the financial flexibility that our new debit Mastercard offers. Click here for details on how to change your PIN. Remember that the contactless payment feature is activated after the first use!
- New online banking platform, Allia: You can login from our website’s home page by clicking “Login” or with our mobile application (Apple App Store | Google Play Store). To learn how to sign in for the first time, click here.
- Our ATMs now offer more options! You can now navigate in a redesigned environment! The mini-transactional statement is now available at the ATM! Want to link more accounts to your debit card? Simply present your request at one of our branches!
- Get in-person support! Support stations are available to our members at our branches to provide you with assistance with Allia and your new debit card. We also offer personalized support to our business members.
- A support line is available! A 24-hour telephone support service (1-866-985-2529) is available to answer any questions you may have about the new debit card and the new Allia online banking platform. Click here for more details.
Questions?
Visit our FAQImportant things to know starting Monday, October 23
Your new debit card is ready to use
Use your new Caisse Alliance debit card with your new PIN, either at a point of sale terminal or at the ATM.
Login to your accounts
It is possible to sign in to Allia, by clicking “Login” in the upper right corner of the screen on Caisse Alliance’s website. You will need to enter the number on your new debit card.
NOTE: If you do not wish to have a physical debit card, you can request a Personal Authentication Number (PAN). When signing in to Allia for the first time, use your PAN. You will be able to create your profile and personal password.
How to sign in?
To sign in using Allia, simply use your new Caisse Alliance debit card number that you received by mail in early October.
NOTE: If you do not wish to have a physical debit card, you can request a Personal Authentication Number (PAN). When signing in to Allia for the first time, use your PAN. You will be able to create your profile and personal password.
What will you find on the new platform?
Once signed in to Allia, you will notice that your accounts have different numbers: These new account numbers were paired to your old ones. In other words, nothing will have changed except for your account identifier number.
Transfers
In Allia, your scheduled transfers between accounts will continue therefore, no action is required on your part – everything is in place!
Having trouble signing in?
To help you sign in to Allia and navigate the new platform, interactive demonstrations have been prepared interactive demos. Telephone support is also available (1-866-985-2529). We are also available to guide you in-branch.
Mobile app
Allia, Caisse Alliance’s new application, is available for download from the Apple App Store (iPhone) and the Google Play Store (Android).
Support Services
We are available anytime to answer your questions.
Support services offered to members
- A telephone helpline is available free of charge (1-866-985-2529) to obtain expert answers to your questions concerning the new debit card and Allia online banking platform. This helpline provides service in English 24/7, including holidays. Service in French is offered from 8 a.m. to 8 p.m. (EST) from Monday to Friday, 8 a.m. to 6 p.m. on Saturdays, and 10 a.m. to 5 p.m. on Sundays.
- Interactive demos are available on our website to help you to easily navigate the new online banking platform.
- Support stations is at your disposal in all of our branches to assist with your first login with Allia and its navigation. Our Hearst, Kapuskasing, Timmins, North Bay (Cassells), Sturgeon Falls and Verner branches are extending their business hours until 8:00 p.m. from October 23 to 27 to assist members with Allia and the new debit card.
Important information to know
A new debit card, early October
You received a new Caisse Alliance debit card by mail at the beginning of October. As a security measure, your new PIN arrived separately in the following days. Your new Caisse Alliance debit card can be used with your new PIN starting Monday, October 23. No activation process required. You will then be able to safely destroy your old debit card.
Temporary closures of branches
All branches will be closed on Friday, October 20.
Destruction of old debit card
Your old Caisse Alliance debit card is no longer functional, both at ATMs and merchants.
Credit card
Your credit card remains functional.
Functional automated tellers (ATMs)
Our ATMs remain functional, however all of Caisse Alliance debit cards are deactivated. It is possible to make withdrawals using a credit card or a debit card other than the one from Caisse Alliance during the conversion weekend.
End of use for AccèsD Affaires
Our AccèsD Affaires online banking platform and mobile application are no longer functional.
Payroll services
If your payroll deposit is scheduled for Friday, October 20, pays will be deposited to your employees’ accounts on Monday, October 23.
Scheduled transactions during the interruption
Any transactions scheduled in your account during the service interruption will occur as of Monday, October 23. If you are expecting direct deposits during the interruption, they will be deposited to your account as of Monday, October 23.
Transaction statements
As part of the migration to our new IT system, account statements will exceptionally be sent to you in two separate documents for the month of October 2023. All members will receive a paper statement by mail for the period of October 1 to the 19, 2023. During this period, an e-statement will not be available. The statement for the period of October 20 to 31 will be available either online or in paper format according to your chosen preference. Beginning in November, you will be receiving your statement each month in the new format.
Cheque Images
Cheque images for cheques that were cashed during the interruption weekend will be available as of Tuesday, October 24.
What happens next? Important things to know as of Monday, October 23.
Don’t look for « Allia Affaires »!
All will be centralized on one platform. By connecting to Allia, you will be able to access all of your profiles (personal and business) from the same location.
How to sign in?
To sign in using Allia, simply use the new Caisse Alliance debit card number that you received by mail in early October.
What will you find on the new platform?
Once signed in to Allia, you will notice that your accounts will have different numbers. These new account numbers were paired to your old ones. In other words, nothing has changed other than your account identifier number.
Transfers
In Allia, your scheduled transfers between accounts will continue and no action is required on your part – everything will be in place!
Difficulties signing in?
To help you sign in to Allia and navigate the new platform, interactive demonstrations have been prepared. Telephone support is also available (1-866-985-2529). We will also be available to assist you in-branch starting October 23.
Mobile application
Allia, Caisse Alliance’s new application will be available for download as of Monday, October 23 from the Apple App Store (iPhone) and the Google Play Store (Android).
Support Services
We are available anytime to answer your questions.
Support services offered to members
- A telephone helpline is available free of charge (1-866-985-2529), to obtain expert answers to your questions concerning the new debit card and Allia online banking platform. This helpline provides service in English 24/7, including holidays. Service in French is offered from 8 a.m. to 8 p.m. (EST) from Monday to Friday, 8 a.m. to 6 p.m. on Saturdays, and 10 a.m. to 5 p.m. on Sundays.
- Interactive demos for businesses are available on our website to help you to easily navigate the new online banking platform.
- In-person support stations will be at your disposal in our branches to assist with your first login with Allia and its navigation. The Hearst, Kapuskasing, Timmins, North Bay (Cassells), Sturgeon Falls and Verner branches will be open until 8 pm from October 23 to 27 to assist you with Allia and your new debit card.
To simplify your daily operations, to connect with your advisors, to increase your financial autonomy, Allia is here.
LocalReliableMobileWell thought out24h/24ConnectedSmartProfitableWhy this change?
Solid finances enable solid projects. The underlying condition is that you have the right tools that are up to date, relevant and secure.
With our members’ realities, and their constantly evolving needs top of mind, Caisse Alliance has developed Allia: the new platform that allows you to access your finances online.
We have equipped ourselves with our own technology because we are a community that seeks to give purpose to its money on a local level. This also means that our assets work for us, that we control our data and protect our information.
We wish to say… thank you! Thank you for your cooperation during this important milestone in the history of your financial institution. It is our privilege to serve you and to offer you products that continuously help increase your financial autonomy: solutions that promote your financial well-being and more.