Access to your online accounts will soon be Allia
Caisse Alliance is proud to announce the arrival of its own online financial services platform. More than just an online access to your account, Allia is the new ally for your personal and professional finances.
Questions?
Visit our FAQWe are here to facilitate the transition
Because our foundation stems from strong human values and that your happiness is capital to us, the team at Caisse Alliance is truly committed to being at your entire disposal, whether it be in person or online, in order to guide you and accompany you through this transition.
Important to know
- AccèsD/AccèsD Affaires will no longer be available after our business hours on Thursday, October 19, 2023.
- There will be a brief interruption of our financial services between the evening of Thursday, October 19, 2023, and Sunday, October 22, 2023, as we undertake the transition.
- On Monday, October 23, 2023, personal and business members of Caisse Alliance will be using Allia, the new online platform.
Questions?
Visit our FAQInterruption
October 19, 2023
Interruption
October 23, 2023
There will be an interruption of Caisse Alliance’s financial services after our branches’ business hours on October 19, 2023, to October 22, 2023. Thank you for your patience and understanding!
What to expect during this transition?
A new debit card, in early October
You will receive a new Caisse Alliance debit card by mail at the beginning of October. As a security measure, your new PIN will arrive separately in the following days. You will be able to use your new Caisse Alliance debit card with your new PIN starting Monday, October 23 either at a point of sale terminal or at the ATM.
Temporary closures of branches
All branches will be closed on Friday, October 20.
Destruction of your old debit card
Your current Caisse Alliance debit card will no longer be functional after our branches’ business hours on Thursday, October 19, at both ATMs and merchants.
Credit card
Your credit card will remain functional.
Functional automated tellers (ATMs)
Our ATMs will remain functional, but your current Caisse Alliance debit card will be deactivated. You will only be able to make withdrawals using a credit card or a debit card other than the one from Caisse Alliance.
Account access using the online platform
The AccèsD platform for online access to your finances, and the AccèsD mobile application will no longer be functional beginning in the evening of Thursday, October 19.
Transactions scheduled in your account during the interruption
Any transaction scheduled in your account during the service interruption will occur as of Monday, October 23. To avoid late bill payments (not loans), it is recommended that you process your transactions before October 19. If you are expecting automatic deposits (example: Canada Child Tax Benefit on October 20) during the interruption, they will be deposited to your account as of Monday, October 23.
Transaction statements
As part of the migration to our new IT system, account statements will exceptionally be sent to you in two separate documents for the month of October 2023. All members will receive a paper statement by mail for the period of October 1 to the 19, 2023. During this period, an e-statement will not be available. The statement for the period of October 20 to 31 will be available either online or in paper format according to your chosen preference. Beginning in November, you will be receiving your statement each month in the new format.
And afterwards? Important things to know starting Monday, October 23
Your new debit card is ready to use
You will be able to use your new Caisse Alliance debit card with your new PIN starting Monday, October 23 either at a point of sale terminal or at the ATM.
Login to your accounts
It will be possible to sign in to Allia, by clicking “Login” in the upper right corner of the screen on Caisse Alliance’s website. You will need to enter the number on your new debit card.
How to sign in?
To sign in using Allia, simply use your new Caisse Alliance debit card number that you will receive by mail in early October.
What will you find on the new platform?
Once signed in to Allia, you will notice that your accounts have different numbers: These new account numbers were paired to your old ones. In other words, nothing will have changed except for your account identifier number.
Transfers
In Allia, your scheduled transfers between accounts will continue therefore, no action is required on your part – everything will be in place!
Having trouble signing in?
To help you sign in to Allia and navigate the new platform, interactive demonstrations have been prepared. Telephone support will also available. The number to call will be displayed on our website as of October 19. We will also be available to guide you at our branches starting Monday, October 23.
Mobile app
Allia, Caisse Alliance’s new application, will be available for download as of Monday, October 23 from the Apple App Store (iPhone) and the Google Play Store (Android).
Am I ready?
We are here for you! In order to help you prepare for this transition and provide you with peace of mind, here are some recommendations, advice, and resources.
Click here for additional information on how to be prepared. We are available anytime to answer your questions.
Ready for the transition?
In the next few days (mid-September), you will receive a letter from Caisse Alliance by mail. This letter contains important details about this digital transition. Please read it carefully! Here is what you can do.
We encourage you to:
- If you wisht to save your AccèsD account statements on your computer, you may do so before October 19. It is also possible to print it, however, we recommend an eco-friendly choice by downloading a digital copy. This is optional.
- Do you have a credit card or would you like to order one? If you don’t have a credit card, and cash is your only option to cover your expenses for the transition weekend, plan to withdraw cash before October 19. Due to the 3-day service interruption, you will need to have a credit card or cash on hand to make your purchases during the transition.
- Process your transactions before October 19, if transactions in your account are scheduled during the service interruption;
- If possible, process Interac eTransfers before October 19. This is not mandatory but recommended.
- View demos about Allia available on our website and become familiar with the new platform. You will see that it is quite simple!
- Read the FAQ section for additional answers to your questions.
- Visit our website regularly to remain informed about the latest communications and updates.
- Follow us on social media! We will be present and responsive in order to keep you well-informed.
- Subscribe to our newsletter at the bottom of our homepage to get the latest news from your Caisse.
Support services offered to members:
- A telephone helpline will be available free of charge as of October 19 to obtain expert answers to your questions concerning the new debit card and Allia online banking platform. This helpline will provide service in English 24/7, including holidays. Service in French will be offered from 8 a.m. to 8 p.m. (EST) from Monday to Friday, 8 a.m. to 6 p.m. on Saturdays, and 10 a.m. to 5 p.m. on Sundays.
- Interactive demos are now available on our website to help you to easily navigate the new online banking platform.
- In-person support stations will be at your disposal in our branches to assist with your first login with Allia and its navigation.
- In-person support workshops will be offered in our branches and dates will be announced soon.
- Members Group Meetings will be held in person in our six regions from September 5 to 14. Members are invited to attend for more details and answer to their questions.
Interruption
October 19, 2023
Interruption
October 23, 2023
There will be an interruption of Caisse Alliance’s financial services after our branches’ business hours on October 19, 2023, to October 22, 2023. Thank you for your patience and understanding!
Important information to know
A new debit card, early October
You will receive a new Caisse Alliance debit card by mail at the beginning of October. As a security measure, your new PIN will arrive separately in the following days. Your new Caisse Alliance debit card can be used with your new PIN starting Monday, October 23. No activation process required. You will then be able to safely destroy your old debit card.
Temporary closures of branches
All branches will be closed on Friday, October 20.
Destruction of old debit card
Your old Caisse Alliance debit card will no longer be functional after our branches’ business hours on Thursday, October 19, both at ATMs and merchants.
Credit card
Your credit card will remain functional.
Functional automated tellers (ATMs)
Our ATMs will remain functional, however all of Caisse Alliance debit cards will be deactivated. It will only be possible to make withdrawals using a credit card or a debit card other than the one from Caisse Alliance.
End of use for AccèsD Affaires
Our AccèsD Affaires online banking platform and mobile application will no longer be functional after our branches’ business hours on Thursday, October 19.
Payroll services
If your payroll deposit is scheduled for Friday, October 20, pays will be deposited to your employees’ accounts on Monday, October 23. If this is the case, your employees must be informed. If necessary, the Caisse can provide alternate solutions in order to accommodate you.
Scheduled transactions during the interruption
Any transactions scheduled in your account during the service interruption will occur as of Monday, October 23. To avoid late payments, it is recommended that you process your transactions before October 19. If you are expecting direct deposits during the interruption, they will be deposited to your account as of Monday, October 23.
Transaction statements
As part of the migration to our new IT system, account statements will exceptionally be sent to you in two separate documents for the month of October 2023. All members will receive a paper statement by mail for the period of October 1 to the 19, 2023. During this period, an e-statement will not be available. The statement for the period of October 20 to 31 will be available either online or in paper format according to your chosen preference. Beginning in November, you will be receiving your statement each month in the new format.
Cheque Images
Cheque images for cheques that were cashed during the interruption weekend will be available as of Tuesday, October 24.
What happens next? Important things to know as of Monday, October 23.
Don’t look for « Allia Affaires »!
All will be centralized on one platform. By connecting to Allia, you will be able to access all of your profiles (personal and business) from the same location.
How to sign in?
To sign in using Allia, simply use the new Caisse Alliance debit card number that you will receive by mail in early October.
What will you find on the new platform?
Once signed in to Allia, you will notice that your accounts will have different numbers. These new account numbers were paired to your old ones. In other words, nothing has changed other than your account identifier number.
Transfers
In Allia, your scheduled transfers between accounts will continue and no action is required on your part – everything will be in place!
Difficulties signing in?
To help you sign in to Allia and navigate the new platform, interactive demonstrations have been prepared. Telephone support is also available. The number to call will be displayed on our website as of October 19. We will also be available to assist you in-branch starting October 23.
Mobile application
Allia, Caisse Alliance’s new application will be available for download as of Monday, October 23 from the Apple App Store (iPhone) and the Google Play Store (Android).
Am I ready?
We are here for you! In order to help you prepare for this transition and provide you with peace of mind, here are some recommendations, advice, and resources.
Click here for additional information on how to be prepared. We are available anytime to answer your questions.
Ready for the transition?
In September, Caisse Alliance will mail to all of its members a letter that contains important details about this digital transition. Here is what you can do.
We encourage you to:
- Save your AccèsD Affaires transactional statements on your computer. It is also possible to print it, however we recommend an eco-friendly choice by downloading a digital copy. This is not mandatory.
- Withdraw cash before October 19. Due to the 3- day service interruption, you will need to have cash or a credit card on hand to make your purchases during the transition.
- If payroll is scheduled for Friday, October 20, please inform your employees that the deposit will be made on October 23, unless you have made prior arrangements with the Caisse.
- Process your transactions before October 19, if transactions in your account are scheduled during the service interruption.
- If possible, process Interac e-Transfers before October 19. This is not mandatory but recommended.
- If you need to process international transfers before the transition, the deadline is Tuesday, October 17.
- View the Allia interactive demos on our website to become familiar with the new platform. You will see that it is quite simple!
- Read the FAQ page to obtain additional answers to your questions.
- Visit our website regularly to remain informed about the latest communications and updates.
- Follow us in social media! We will be present and responsive to keep you informed.
- Subscribe to our newsletter at the bottom of our homepage to receive the latest news from your Caisse.
Support services offered to members:
- A telephone helpline will be available free of charge as of October 19 to obtain expert answers to your questions concerning the new debit card and Allia online banking platform. This helpline will provide service in English 24/7, including holidays. Service in French will be offered from 8 a.m. to 8 p.m. (EST) from Monday to Friday, 8 a.m. to 6 p.m. on Saturdays, and 10 a.m. to 5 p.m. on Sundays.
- Interactive demos for businesses are now available on our website to help you to easily navigate the new online banking platform.
- In-person support stations will be at your disposal in our branches to assist with your first login with Allia and its navigation.
- In-person support workshops will be offered in our branches and dates will be announced soon.
Downloading the application
Bearing our branding colours, Allia by Caisse Alliance mobile app will be available for download starting Monday, October 23, 2023.
To simplify your daily operations, to connect with your advisors, to increase your financial autonomy, Allia is here.
LocalReliableMobileWell thought out24h/24ConnectedSmartProfitableWhy this change?
Solid finances enable solid projects. The underlying condition is that you have the right tools that are up to date, relevant and secure.
With our members’ realities, and their constantly evolving needs top of mind, Caisse Alliance has developed Allia: the new platform that will allow you to access your online finances.
We have equipped ourselves with our own technology because we are a community that seeks to give purpose to its money on a local level. This also means that our assets work for us, that we control our data and protect our information.
We wish to say… thank you! Thank you in advance for your collaboration and understanding during this important milestone in the history of your financial institution. It is our privilege to serve you and offer you products that continuously help increase your financial autonomy: solutions that promote your financial well-being and more.
Allia sera bientôt la nouvelle plateforme d’accès à vos finances en ligne.
Allia will soon be your new online banking platform.
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